Starlink

[JRH02]

It's good to be able to forget things.

 

[Eagle1]

It's good to be able to forget things.

becomes easier every year.....

 

[BigBlue1]

That is a perspective and worthy of consideration. But we aren't talking about AI in general, we are talking about Starlink. If I can say this without ruffling feathers my broken Gen1 dishy was much more confusion with multiple humans who didn't read context in previous communications. That really ticked me off: it was right there, if they looked. But they didn't. So every message had to have context so things didn't go sideways because many humans have a short window.

Unless it is my wife and she remembers stuff before I married her and everything in detail. Your mileage may vary. I am blessed with a very short memory. Except for some things.

You mentioned you got an answer from Grok, which isn't even Starlink Support's chatbot (may have the same tech, but X's Grok is not Starlink's AI support chatbot). So it would appear to me "we" are talking about AI chatbots in general. Everything I said above is entirely applicable to Grok's potential knowledge of Starlink, even moreso than if you had gotten your answer from Starlink's support bot. AI training models don't typically update data (in a comprehensive "evolve my learning as something new changes" manner) in a short period of time. I'm just saying that it isn't surprising that you got the answer you got and it will not be surprising that it is not accurate. Nothing I said claimed that human support agents are a better solution... They often really suck too. I'm just telling you from a technical perspective why what Grok told you is likely to be inaccurate.

My entire company's 60K+ IT staff is being heavily trained on AI and has been for much of the last year, so I do have some real world perspective to share here. Now I could certainly be proved wrong here about whether Starlink will back out of price increases, but I'll wager a bottle of good whisky that my assessment pans out.

 

[rontaki]

You mentioned you got an answer from Grok, which isn't even Starlink Support's chatbot (may have the same tech, but X's Grok is not Starlink's AI support chatbot). So it would appear to me "we" are talking about AI chatbots in general. Everything I said above is entirely applicable to Grok's potential knowledge of Starlink, even moreso than if you had gotten your answer from Starlink's support bot. AI training models don't typically update data (in a comprehensive "evolve my learning as something new changes" manner) in a short period of time. I'm just saying that it isn't surprising that you got the answer you got and it will not be surprising that it is not accurate. Nothing I said claimed that human support agents are a better solution... They often really suck too. I'm just telling you from a technical perspective why what Grok told you is likely to be inaccurate.

My entire company's 60K+ IT staff is being heavily trained on AI and has been for much of the last year, so I do have some real world perspective to share here. Now I could certainly be proved wrong here about whether Starlink will back out of price increases, but I'll wager a bottle of good whisky that my assessment pans out.

Now the AI support bots just have to learn a thick accent, then we won't know the difference.

 

[grsthegreat]

AI generated info is always wrong. I asked when a certain model huskvarna mower model was made….the stupid ai said 2016-2019. My mower with same model number is stamped 2004.

 

[grsthegreat]

Starlink Hikes Prices for Nearly 3 Million US Customers. Just One Plan Escaped

Starlink says the price increases will support ongoing improvements to its network.

www.cnet.com

 

[Shawn T. W.]

I just got this in my email ...

Then I checked the previous email about the heads up ... It starts next month ...

 

[Eagle1]

You mentioned you got an answer from Grok, which isn't even Starlink Support's chatbot (may have the same tech, but X's Grok is not Starlink's AI support chatbot). So it would appear to me "we" are talking about AI chatbots in general. Everything I said above is entirely applicable to Grok's potential knowledge of Starlink, even moreso than if you had gotten your answer from Starlink's support bot. AI training models don't typically update data (in a comprehensive "evolve my learning as something new changes" manner) in a short period of time. I'm just saying that it isn't surprising that you got the answer you got and it will not be surprising that it is not accurate. Nothing I said claimed that human support agents are a better solution... They often really suck too. I'm just telling you from a technical perspective why what Grok told you is likely to be inaccurate.

My entire company's 60K+ IT staff is being heavily trained on AI and has been for much of the last year, so I do have some real world perspective to share here. Now I could certainly be proved wrong here about whether Starlink will back out of price increases, but I'll wager a bottle of good whisky that my assessment pans out.

Per Starlink
Chat: Start a chat to get instant help from our Grok-powered assistant or create a ticket

Would it not be weird for Starlink to use another AI to power their chatbot? SpaceX acquired Elon Musk’s AI venture, xAI, to merge satellite internet, rockets, and artificial intelligence into a vertically integrated ecosystem. The merger aims to develop space-based AI compute using solar-powered orbital data centers and integrates xAI's "Grok" chatbot technology directly into Starlink’s consumer-facing services and infrastructure

I could well be wrong who knows...

 

[ponytug]

Per Starlink
Chat: Start a chat to get instant help from our Grok-powered assistant or create a ticket

Would it not be weird for Starlink to use another AI to power their chatbot? SpaceX acquired Elon Musk’s AI venture, xAI, to merge satellite internet, rockets, and artificial intelligence into a vertically integrated ecosystem. The merger aims to develop space-based AI compute using solar-powered orbital data centers and integrates xAI's "Grok" chatbot technology directly into Starlink’s consumer-facing services and infrastructure

I could well be wrong who knows...

Yeah, well, there's a long story around Musk, SpaceX, xAI, and data centers, but yes that conglomerate is using grok. An amusing/horrifying read, if you are interested in that sort of thing.

In my limited experience, it has gotten better. The last time I tried it, it did figure out in two queries that, "yes, Virginia," I did need a human. Not that the human CSR was able to fix it, but the issue is in a mysterious queue awaiting a higher powered CSR.

All the best, Peter

 

[Eagle1]

Just like tech support in India, you have to use some terms that shut down the flowchart of answers and you get someone that can make difference. It did take a me few minutes to figure out how to confuse the chatbot but some tech support folks are pretty determined as well.

 

[BigBlue1]

Now the AI support bots just have to learn a thick accent, then we won't know the difference.

You jest, but that is already in place. Interactive, speaking support AI agents are a real thing.

 

[BigBlue1]

Per Starlink
Chat: Start a chat to get instant help from our Grok-powered assistant or create a ticket

Would it not be weird for Starlink to use another AI to power their chatbot? SpaceX acquired Elon Musk’s AI venture, xAI, to merge satellite internet, rockets, and artificial intelligence into a vertically integrated ecosystem. The merger aims to develop space-based AI compute using solar-powered orbital data centers and integrates xAI's "Grok" chatbot technology directly into Starlink’s consumer-facing services and infrastructure

I could well be wrong who knows...

As I said, it likely IS the same technology. But the training model would almost certainly (IMO) be from entirely different data sources. If you asked the Starlink 'grok' about some general thing you could get an answer for on X it very likely won't have an answer or the same answer.

Regardless, this still misses my main point, which is that NO AI is likely to have a reliable answer in the time period shortly after a major change occurs simply because of the fact of how the AI is trained and updated. It takes time for patterns to change and AIs operate off of data patterns.

 

[JRH02]

You mentioned you got an answer from Grok, which isn't even Starlink Support's chatbot (may have the same tech, but X's Grok is not Starlink's AI support chatbot). So it would appear to me "we" are talking about AI chatbots in general. Everything I said above is entirely applicable to Grok's potential knowledge of Starlink, even moreso than if you had gotten your answer from Starlink's support bot. AI training models don't typically update data (in a comprehensive "evolve my learning as something new changes" manner) in a short period of time. I'm just saying that it isn't surprising that you got the answer you got and it will not be surprising that it is not accurate. Nothing I said claimed that human support agents are a better solution... They often really suck too. I'm just telling you from a technical perspective why what Grok told you is likely to be inaccurate.

My entire company's 60K+ IT staff is being heavily trained on AI and has been for much of the last year, so I do have some real world perspective to share here. Now I could certainly be proved wrong here about whether Starlink will back out of price increases, but I'll wager a bottle of good whisky that my assessment pans out.

I got the next month's billing this morning and nothing has changed from the main and the unused mini on the account.

"I'll wager a bottle of good whisky that my assessment pans out."

I'll contact you privately with my address for shipping the bottle.

 

[sodamo]

69°F and .01 inches rain. Apparently my rain gauge not working as I know we’ve had more rain than that.
So at some point, need to investigate the wx station rain gauge.
Yesterday was a very pretty day and did get some piddling stuff done, most important probably mowing the dogs area.

Neighbor friend brought some fresh picked lychee, sweet and juicy, mmmmmm

What gets attention today will be wx dependent.

Prayers for all
Be safe
Have a great tractor day

 

[BigBlue1]

I got the next month's billing this morning and nothing has changed from the main and the unused mini on the account.

"I'll wager a bottle of good whisky that my assessment pans out."

I'll contact you privately with my address for shipping the bottle.

Perhaps check your Starlink "Upcoming Price Adjustment" e-mail again:

"Beginning with your next billing cycle on or after June 18, the monthly price for your Residential Max plan will increase to $130/month. You will continue to enjoy unlimited data for 4K streaming, gaming, video calls, and high-speed connectivity."

Details matter. As does attention to them.

If your July (or late June) bill doesn't reflect a price increase you're welcome to stop by for a nice bottle.

 

[JRH02]

Perhaps check your Starlink "Upcoming Price Adjustment" e-mail again:

"Beginning with your next billing cycle on or after June 18, the monthly price for your Residential Max plan will increase to $130/month. You will continue to enjoy unlimited data for 4K streaming, gaming, video calls, and high-speed connectivity."

Details matter. As does attention to them.

If your July (or late June) bill doesn't reflect a price increase you're welcome to stop by for a nice bottle.

Do I have to drink it there or is it to go?

Seriously, the whole billing thing with Starlink is crazy with supposed congested areas vs not. Also I think longevity counts. Also if you are a bandwidth hog or not. All of these things are a split second decision for a computer. A humans not so much. And if you are a PITB customer. And if one always pays the bill on time.

Frankly if some patterns are true it is nice to have a provider that may consider actual usage and behavior - even when they know it is critical infrastructure and you have to have the service.

WildBlue, DishNet and Hughes not so much. And for more cost for terrible product in comparison. I worked from home for many, many years. I have been through all the other providers of satellite internet. Maybe some haven't been through that or have forgotten?

Today when I make a data call (because that's all we have) it is crystal clear with no discernable latency. If the call is crappy, it's on their end. I count my blessings when I think about those times - having my engineering component on the line during a webex because I could not speak without saying 'over and out' and now you can speak.

 

[BigBlue1]

Do I have to drink it there or is it to go?

I'm sure we'd have to have at least one to celebrate your win but after that it's up to you.

 

[NoTrespassing]

69°F and .01 inches rain. Apparently my rain gauge not working as I know we’ve had more rain than that.
So at some point, need to investigate the wx station rain gauge.
Yesterday was a very pretty day and did get some piddling stuff done, most important probably mowing the dogs area.

Neighbor friend brought some fresh picked lychee, sweet and juicy, mmmmmm

What gets attention today will be wx dependent.

Prayers for all
Be safe
Have a great tractor day

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