Status of Everything Attachments

[Bobctat2035]

Sorry but your statement is why I would not deal with your business. Payment for custom items is a far cry from catalog items (items that you list everyday). On line purchases are back dropped by a CC (ability to pay with a pending amount on credit card) rung up. At real time of shipment that turns into a CC charge. With CC bills the customer has dispute charge in a reasonable time period ability. EA's billing so far ahead of delivery was a disaster waiting to occur for the purchaser.

One reason I prefer Amazon is they do not convert the pending charge to an actual charge until shipping occurs. Those companies that make up a shipping label but do not ship like you find all over the net are not any different than this EA. Once they get your money they do not feel any more obligation to provide a product.

And that's totally fine since I would not deal with a client who I don't know can actually pay me for the product they're ordering.

You're referring to authorization vs. capture. Most companies will authorize your CC immediately when you order. This basically verifies and puts a hold on your funds until the item is shipped which is when it is captured or finalized. The problem is authorizations only last for 30 days where they automatically fall off. So, if you're lead time is or can be over 30 days, this system creates problems.

Chargebacks can be done up to a year after the transaction.

The obligation is customer satisfaction. Hence why we have zero 1 star reviews and EA has a bunch. Buyer beware.

 

[ruffdog]

It is common for our local family owned appliance store to get full payment when ordering appliances. I bought a new frig last summer and it took 3 months to come in so yes, EA is not the only ones that do this.

 

[5030]

I'd say they are done....

 

[Bobctat2035]

They didn't handcraft things specifically for anyone. they made the same item for anyone who ordered it. The reason it was "handcrafted specifically for you" is because they were 6 months behind on manufacturing and when an item was made it shipped out to the customer. If you can do that and get away with it then more power to you. If it's a specialty item, I get it.

You guys are really misunderstanding the difference between custom and made to order.
EA offers a huge amount of different implements and is able to offer so many because everything is made to order. If they were making and stocking hundreds of different products they would need Chinese factory level capabilities which they clearly do not. They would also need dozens of acres to store all of it.

So when you order the "W R Long Round Bale Mover" it is made to order. Just because it's not "custom" doesn't mean it should be treated any differently. They are making that thing for YOU and YOU only. This is a direct to consumer business model that most of you don't seem to understand. They don't have dealers placing multiple orders for specific items which are then stored on some dealers lot forever how long is required to sell them. They only make what they sell because they don't have the capacity to do anything more. Simple as that.

It appears he tried to increase capacity but look where that got him. Lots of bad decisions but requiring payment up front was not one of them.

 

[MattB4]

And that's totally fine since I would not deal with a client who I don't know can actually pay me for the product they're ordering.

...

Trust is always an issue and that is why both business and customer are best to meet in the middle of risk. If the risk is all the business it is a recipe for disaster. However if the risk is all the customer the recipe is the same, just the victim switches.

I won't deal with businesses that demand I accept all the risk. EA and you evidently share the same business philosophy. Trust us, we are good folks.

 

[Bobctat2035]

Trust is always an issue and that is why both business and customer are best to meet in the middle of risk. If the risk is all the business it is a recipe for disaster. However if the risk is all the customer the recipe is the same, just the victim switches.

Paying with a credit card makes your end 100% risk free.

Not on time? Chargeback
Materially different than ordered? Chargeback
Damaged in transit? Chargeback
Lost in transit? Chargeback
Shipped to wrong address? Chargeback
Company generally pissing you off? Chargeback

Credit card companies have offered chargeback protection for nearly 50 years. You would think people who are making large purchases online should have a basic understanding of the benefits by now. Clearly were not quite there yet.

 

[D2Cat]

We literally do it every day. I'm speaking from direct experience, not speculation. I've been in business for 20 years and have been running it like this since day one. We also do not take orders over 10k via credit card because of the fraud liability so we regularly get wire transfers from our customers. None of our customers have issues with payment up front. Maybe it's because our website doesn't say "Theres a good chance Imma run off with your cash" like EA's circa 1998 website does. Or maybe it's our spotless 4.9 star Google review reputation that reassures customers we're not scammers. Or maybe it's because our clients aren't stuck in the 1970s. Who knows?

Yes because it's an in stock item. Not something that Deer Busters personally hand crafted in a warehouse in North Carolina specifically for you. If they had to special order something they don't typically stock specifically for you, I guarantee you they would charge you before hand.

 

[D2Cat]

If they had issues with payment up front they wouldn't be customers (of yours)!

 

[sixdogs]

Running a business involves risk. But requiring payment in advance of receiving a product or service transfers much of that risk to the customer. What is regrettable is that it also increases the number of customers hurt when things go south.

.................

Risk would be transferred to the customer in some ways but a businessman that sells something for a fixed price today for delivery months away, and not yet made, better have contracted HIS future price of raw materials and labor.

If he doesn't, the maker is taking the risk that his raw materials prices will stay the same and not increase and that labor costs will stay the same. Steel prices could soar and wages spike while the product was sold at a long-ago price. I'll bet this is how trouble starts for a lot of companies and then insufficient business experience takes it from there. Spending escrowed funds is never a good idea.

Most people don't start out to go wrong but bad things happen and correct decisions aren't always made to fix problems.

 

[airbiscuit]

.....I don't condone EA's businesses practices. Personally I thought the guy always came off as kind of a tool in his videos and his responses to reviews and I've personally seen his monstrosity house on Lake Norman which looks like a giant blue turd at all angles. The endless complaints about payment upfront though are completely unfounded and based in total ignorance. Please stop already.

Looks like there are differences of opinion on whether or not up front payment and a 5 month wait on standard (non custom) products is a reasonable business practice. Made to Order is not Custom. It is an attempt at Just in Time Manufacturing. Perhaps the only thing Just in Time, was the bank deposits.