Do I nitpick the Dealer?

[cooljoe00]

Alright, I hate to sit here nitpicking at things wrong; but I just got this tractor from the dealer about a week ago. I don't want to pester the dealer to the point where they want to just screw me over on future services or anything. The day the tractor arrived seemed to mark a downward spiral of issues. The tractor arrived with a dead battery(My guess is some left the ignition on) the jumped it and its been starting fine every time since. I had a second rear remote added to the tractor, and a backhoe added used only the backhoe across 3 days ~8-9hr total on the tractor(that after they broke it in for 10hrs). I found several leaks in the hydraulic lines, one looked like it was from the drain plug. Thankfully I found out it was leaking before I damaged something bad(I think the digging shook things loose). The windshield wiper fluid bottle was cracked on top, and the cap is gone. I was reading in the backhoe manual and it said that the plate around that wiper fluid bottle is supposed to be changed if a backhoe is added, does anyone know what it should look like if it was changed vs the one that is standard? Also I was hoping for replaceable teeth on the backhoe bucket. Now I forgot to double check when I order, but Kioti site said it was standard on all their KB2485(not the end of the world). I was surprised the the backhoe control levers did not have rubber boots around them, Apparently I got the 1 out 5 versions that didn't come with them(go figures). The backhoe seat wasn't fully attached right either. It took three weeks(not that I complaining about the wait) for the toothbar for the FEL to come in; but over week later and they still had not come out to put it one the tractor. The two pins that secure the backhoe subframe to the tractor mounting bracket where ground flat on one side to slide by the subframe crossbar; This didn't seem like something that should have needed to be done. I don't know if the wrong pins where given, or someone assembled something wrong. I just feel like someone should of looked this tractor once over and make sure thing were right. Just a little quality control goes a long way. Sorry this is long winded, Comments, Tips, Thoughts are all welcomed.

P.S. The tractor is now back at the dealer gonna see what they say about a lot of these problems/concerns.
Specs. Tractor is a NX6010 Cab HST, Backhoe KB2485, FEL KL6010.

 

[cat fever]

For the price I'm sure you paid; they can make everything right.

 

[dragoneggs]

I think your nitpicks are valid. I wasn't clear this was a new tractor but if so... then definitely. Just be nice when you lay it it all out there. I would write down the issues and give to the dealer rather than just verbally tell them. Good luck!

 

[cooljoe00]

Yes, This was a new tractor. One of Employee(salesman or owner) at the dealership had order this tractor when it came in he saw it and decided to get a slightly smaller tractor or something to that effect. I was looking at a getting the NX5510 but they had a NX6010 on the lot, in hopes to get using it a little sooner and throw them a bone, we bought the one on the lot. (I don't think I'll ever do that again, shame really).

 

[dragoneggs]

I see no reason with a little friendly persuasion, that they should make this deal right. Talk to the manager/owner about your experience and findings and go from there while remaining polite. Hopefully he/she will reasonably accommodate you and fix your concerns. If not, you can always play the trump card and tell them that you will be sure to explain to your friends and others on social media about your experience at their establishment. No one likes bad press.

That said, sounds like the corrections are cheap and easy for them to handle with little fuss.

 

[boggen]

get it fixed correctly.

 

[Luke'sScreenName]

Absolutely NOT nitpicking IMHO and I am not a particularly picky person about these things.

Is this a very small dealership? They may not have the knowledge to assemble the tractor. Hopefully, you didn't buy a great model tractor from from a crummy dealer.

 

[Oldoak]

When buying a new tractor or anything "new", I would expect it to be like new and assembled correctly. That is what you paid for.

(that after they broke it in for 10hrs)

How long did they have it on their lot? Sounds like they used it as a demonstrator. And a dead battery upon delivery. They should have given you a new battery. Once fully discharged that batter's life span has been shortened.

Given a chance to make things right, the dealer will prove to be reputable or someone to avoid in the future.

 

[Deere Dude]

I don't understand how a battery can be dead on arrival. It had to run to get it on the trailer.

None of those seem concerns like nitpicking issues. I would make sure they get every taken care of.

Mechanics take shortcuts now and then if it is easier and may skip putting parts on. I bought a new JD CUT with FEL. After a few months of usage I notice some hydraulic hoses rubbing the hood. After a little investigation I found the dealer skipped a few clamps and tie straps to keep everything bundles and secure to the frame. I called them and they sent the parts out and I bet they had a big pile of them from not being used.

Don't feel bad about the dealer because they get paid to make sure everything is 100% on arrival, even if it takes a few tries to get it right.

 

[Soldier415]

When I buy something new from a dealer, I expect everything to work correctly and be defect free. Its not nitpicking, it is asking them to uphold their end of the agreement made when you handed them money and they handed you a tractor.

Not to mention all of that should be warranty repairs.

Like has been said in previous posts, be polite but firm. You get a lot farther with a smile and a calm outline of concerns than you do with an attitude and a list of demands.

 

[jeff9366]

Be sure to give the dealer a neatly typed list of the discrepancies. Discrepancies should not be communicated orally.

Before tractor leaves the dealer, go over the list to be sure everything has been corrected.

 

[rgr33]

No need to start off on the wrong foot with your dealer. Just give him your punch list and check results when they return it. There is nothing wrong with wanting a new machine to be assembled correctly when delivered.

 

[DieselBound]

I totally agree with rgr33. Just approach this as you and your dealer are going to work TOGETHER to ensure things are taken care of. You have to give your dealer a chance; the dealer cannot resolve what he does not know about.

On the battery, yeah, it got on the trailer. That's a pretty quick discharge. I'd want a new battery.

I had several issues with my NX. Wasn't real happy: I went for a cab only to get one that was leaking! took two attempts to cure it; loader was manufactured incorrectly- twisted; dealer got that taken care of real fast. I'm kind of on the fence about my dealer; but, I will still go there to buy things from time to time; it does neither of us any good for them to go out of business. I believe that it's in everyone's interest to improve, so that's how I look at it- I expect the dealer to improve (and for myself to improve on communicating [I don't feel that I've perfected it, so it's always striving to do better] and to be patient).

Keep to the high road.

 

[jabelding]

The newer backhoe valves do have boots they are just underneath and more difficult to see. IMO the newer valves are much better than the ones with external boots.

 

[CalG]

Punch list! Write it down! It's business / money. They have your money, they should be good for quality service.

 

[bspeedy]

Be sure to give the dealer a neatly typed list of the discrepancies. Discrepancies should not be communicated orally.

Before tractor leaves the dealer, go over the list to be sure everything has been corrected.

Very important point. Go over everything at the dealer at pickup.

 

[JimR]

If you don't stand up and get it fixed now they may say in the future, why did you wait until now to call us after something went wrong. That is what a warranty is for.

 

[cooljoe00]

lol, I laugh to ease my new pain. I was awoken by the sound of my tractor being drop off, without me knowing it was even ready. Almost all issues were dealt with minus the backhoe bucket not having replaceable teeth(I didn't think they were going to make that right(insert bad words here!)). I was told that the reason the backhoe pin got shaved was because some young fella didn't used the right mounting holes in the under bracket mount. That cause the cross-member to not sit right so he shaved the pins to "Fix" it. They remounted it the right way and gave us new pins. The hydraulic leaks were because he didn't tighten the hoses after adding a second valve and third function. They replaced the wiper bottle. Q the new pain; I took off the backhoe now being over a month after we bought the tractor the Field grass is growing and I wanted to mow it down. The backhoe came off with minimal difficulty considering this was my first time(O Im sure going back on will not be the same). I backed up to my new rotary cutter thinking this should be simple. (Screams to the Heavens) Why Why is this. I am missing the pin (any pin) to connect the toplink to the mower (the tractor's toplink pin was in the draft slot). I have no pin to connect it up further more I can see I am gonna need a bushing to reduce the toplink ball socket down. Then two of us tried for over an hour to get the Drive shaft onto the PTO (doesn't seem to be the same sizes). Oh and they didn't even add any more hydraulic for my troubles; its just in the safe range where it was when it left me but still. cheap(insert more bad words here!). At least they put the toothbar on the FEL bucket that we order a month and change ago(gee whiz).

I have a different thread discussing the whole PTO problem.
I'm just wondering why it seems like no one at this dealership seems to know the meaning of quality control, or check your work. How hard is it to look over something and make sure everything is there and works?

 

[boggen]

cat 2 3pt hitch connecting to a cat 1 3pt hitch implement = bushings needed

cat 2 3pt hitch uses larger pins than cat 1 3pt hitch.

your tractor can handle cat 2 3pt hitch implements. and most likely has cat 2 lower lift arms and top link connection points.
the mower is a cat 1 3pt hitch implement.

 

[cooljoe00]

My dilemma/headache is the dealership knew, this was my first and only tractor I bought the whole setup from them. Whether as addition cost or not, I have no pin nor bushing to hook it up. I just feel so let down that no one seem to care enough to check thing at all, nor check to see if I received all the parts required.

I hate feeling like all I am doing is ranting, instead of enjoying this tractor. Some of it is inexperience in dealing with the dealership/tractor and not knowing whats what. I have a lot of chores that need this working and I'm just tired of sitting and waiting.