Warranty Work info

[RJI]

Just bought a 2015 Max 26 xl shuttle from a dealer 2 hrs from my house...
I was wondering if the tractor warranty work can be done and covered by any of the 2 Mahindra dealers within 25 minutes of my home? Do they have to honor the warranty even though I bought from a different dealership? I know they may be pissed because they didn't get the sale...
Its like when you buy a Chevy or any other auto and have warranty work done at the dealership closest to your house...

thanks...

 

[boudreaux81]

They will do the work however you can end up last on list.

 

[OldGinTractors]

Why would you buy a tractor 2 hours away and ask another dealer to service it for nothing. Would you buy a shirt from Walmart and then take it back to Target when it didn't fit because it was closer to your house.

 

[boudreaux81]

Why would you buy a tractor 2 hours away and ask another dealer to service it for nothing. Would you buy a shirt from Walmart and then take it back to Target when it didn't fit because it was closer to your house.

That's a very good point!

 

[oosik]

I think you may be in for a crash course in dealer loyalty. Sure hope you saved a lot at the more distant dealership.

 

[reeltime]

I bought my 3016 in NC I live in MA be for I bought mine I went to the local dealer three x.I was told if I could find it anywhere to buy one by the MA dealer,then when I told them would they take care of any issues that arrise I was told by the MA dealer absolutely .H proceeded to tell me that is where we keep our business open thru the garage shook my hand and congratulated me on a great machine and deal I guess I was lucky to find a great dealer service.I just went there and bought filters for my 50 service and motor oil and they where great asked me about the tractor and all nice people.So go down to your local dealer and talk to them give them a chance.

 

[reeltime]

Sorry on the above late night kinda jumbled it up a bit .

 

[KubotaToy]

Would you buy a shirt from Walmart and then take it back to Target when it didn't fit because it was closer to your house.

Would not take it to Target but I would have an expectation that any Walmart in the country would take it back. Not just the one I purchased it from.

As for as a tractor dealer, any of them worth their weight will work on whatever keeps the shop doors open and warranty work is guaranteed money for the most part (maybe not at retail shop rate). My local dealer has no problem doing warranty work on equipment purchased elsewhere and has always completed it in a reasonable period of time. The only perk to buying local for me is they will give you a loaner but his prices were 5-7% higher than everybody else.

 

[OldGinTractors]

Warranty work won't keep the door open, but customer service does so each dealer must evaluate the circumstances and it's up to them to make the decision. All Walmarts are owned by Walmart and most tractor dealership are family owned business. If I do all the service work for my closest same brand competitor why would he need a service dept., they continue to sell on a lower margin cause they have no service overhead.

 

[KubotaToy]

Warranty work won't keep the door open, but customer service does

Exactly my point, you stated it in better words than I did. Customer service is key for repeat customers and taking care of what should be very little warranty work on a new tractor is just part of good customer service.

Anyway, I hope the OP gets treated right.

 

[RJI]

I think you may be in for a crash course in dealer loyalty. Sure hope you saved a lot at the more distant dealership.

4335.00 savings from anyone in my area... Is that enough?

 

[RJI]

4335.00 savings from anyone in my area... Is that enough?

Well I talked with the closest dealer today and asked if they had a problem doing warranty work on a Mach bought at a different dealership... They said no problem

 

[murphy1244]

Well I talked with the closest dealer today and asked if they had a problem doing warranty work on a Mach bought at a different dealership... They said no problem

Thats where you buy your parts from.:thumbsup:

 

[RJI]

exactly what I did... picked up 5 gal of trans/hydro fluid... 5 qts oil... hydro and oil filter

 

[DavesTractor]

4335.00 savings from anyone in my area... Is that enough?

Generally when we see this big of a spread reported it is an apples to oranges comparison due to a combination of factors. One being sales tax, which you may not have paid 2 hours away if you crossed state lines. You may owe the tax, but that is another discussion entirely. The other is if the local quote is being jacked up for 0% for 84 months (no free lunch) and the other cheaper quote was applying maximum discounts for a cash or standard rate deal. The tax might be $1250, depending on your area. The 0% for 84 months costs the dealer well over $2k. The cash incentive varies by month, but can be as high as $1000. So take the high bid with tax at $20k, reduce $1250 for tax, take off $2200 (varies by month, internal info so I am being slightly vague) then reduce by $1000 for cash or standard rate and we are at $20,000 -$1250 -$2200 -$1000 = $15,550 cash for an out of state deal. And there is your $4500'ish difference. Other then tax, which you probably would owe in this scenario, the local dealer could match that price without costing him a dime if he applied all the discounts. I'm not sure if that was the deal in your case, but I've seen it happen.

Just an FYI for folks that if something seems way off on price, double check and see if everything is really comparable. If it is apples to apples and 20-25% higher locally, that is just too much to pay to "stay local". It is worth a little to stay local, but not thousands. This is a tricky thing for dealers. Do you push the 0% for long terms and hold the higher price to cover the buy down? Or do you price at the lowest price with all discounts and then add a surcharge if folks want 0%? Dealers use either approach, but a quick price call to a dealer using the 0% approach will often result in a price that seems shockingly high by comparison to the dealer that prices at "best cash".

 

[Rdr202]

Why would you buy a tractor 2 hours away and ask another dealer to service it for nothing. Would you buy a shirt from Walmart and then take it back to Target when it didn't fit because it was closer to your house.

I would buy a shirt from a Walmart 2 hrs away and return it a Walmart near my house if it didn't fit without even thinking about it.

If my Ford needs warranty work and I call two dealers, one says they can't take it until next week and the second one is willing to fix it the next day why should I or they care were I bought it.

They have agreed to be a Ford Service Center.