CK35 HST shattered piston at 400 hours

[o2batsea]

I doubt that the nice folk at Kioti decided to replace the engine out of the kindness of their hearts. They did it because it would have been way cheaper than a lawsuit and the "earned good will" is priceless. Just look at all they love they are getting!

 

[Ford850]

Great job handling this in a calm and professional manner rather than with threats. I think Kioti's response further proves this was not caused by abuse to the tractor too. Just a fluke manufacturing defect no doubt.

 

[phiferpharm]

Makes you proud to be a Kiotian.. or something like that. It really is good news..

 

[mpham]

Glad they are taking care of you.

 

[Coyote machine]

I doubt that the nice folk at Kioti decided to replace the engine out of the kindness of their hearts. They did it because it would have been way cheaper than a lawsuit and the "earned good will" is priceless. Just look at all they love they are getting!

Have to say I respectfully disagree with the avoidance of a suit thinking. This outcome is a best practice result of Kioti's corporate decision making skills. No suit would have stuck for a second; off warranty would have it headed into the ditch.
Yes good will is a certain benefit, but it cuts both ways. Everyone wins, including Paul's friend! Paul has friends? Who knew?!

 

[Coyote machine]

I doubt that the nice folk at Kioti decided to replace the engine out of the kindness of their hearts. They did it because it would have been way cheaper than a lawsuit and the "earned good will" is priceless. Just look at all they love they are getting!

Have to say I respectfully disagree with the avoidance of a suit thinking. This outcome is a best practice result of Kioti's corporate decision making skills. No suit would have stuck for a second; off warranty would have it headed into the ditch.
Yes good will is a certain benefit, but it cuts both ways. Everyone wins, including Paul's friend! Paul has friends? Who knew?!

 

[Grandad4]

Been following this thread with interest. Great outcome for Paul, congratulations for handling a tough situation well. Kioti definitely did the stand-up thing. Good company with excellent products; Kioti would most certainly be on my short list if I were ever in the market for another tractor.

 

[Fawken]

Have to say I respectfully disagree with the avoidance of a suit thinking. This outcome is a best practice result of Kioti's corporate decision making skills. No suit would have stuck for a second; off warranty would have it headed into the ditch.
Yes good will is a certain benefit, but it cuts both ways. Everyone wins, including Paul's friend! Paul has friends? Who knew?!

A lawsuit here costs $23.50 to file and we have paralegal consumer groups who will help with the paperwork. I think you are (and have been from the start) confused about who the consumer would be suing in Texas courts. You sue the dealer not some Asian company 10,000 miles east of the Alamo. Dealers don't like going to court. It is time consuming. There are no consumer rights groups to help them with the legal briefs and Kioti likely wouldn't completely cover the costs of attorneys if at all.

 

[Fuggley]

...congrats! Kioti did the right thing... great product support!

 

[Beltman60]

Paul never said he had a friend
he has a neighbor who borrowed his tractor :laughing: