milkman
Elite Member
- Joined
- Sep 22, 2001
- Messages
- 3,555
- Tractor
- BX2200, BCS 735
Three or four years ago, I was given an LED Lenser H7 headlamp for Christmas. I found it to be a real handy light when using both hands, it can be aimed right where I look. About a month ago, I took the light from the top of my toolbox to use it and the battery case was cracked and the batteries wouldn't make contact. Since I didn't have a receipt or know anything about the warranty, I tried a couple of times to glue the case and it didn't work. I got online to see if I could find a replacement battery case and found the LED Lenser website. I used the "contact us" button and explained my delima. The same day, I got an email with their address and instructions to send it to them for repair or replacement, the warranty is 5 years. I packed it up and sent it, not expecting anything since I had no receipt and had tried to repair it.
Today, I got a package in the mail, opened it and there's a new LED Lenser H7.2 headlight not just a replacement, but an upgrade. I don't know if they're affiliated, but I had the same great service when I sent my Leatherman tool in for a needle nose that broke. There's at least two upstanding companies left and both are in Oregon.
Today, I got a package in the mail, opened it and there's a new LED Lenser H7.2 headlight not just a replacement, but an upgrade. I don't know if they're affiliated, but I had the same great service when I sent my Leatherman tool in for a needle nose that broke. There's at least two upstanding companies left and both are in Oregon.