Warranty question

[QwikDraw]

OK here's the deal.

My Takeuchi was called in for a recall on the Kubota motor. When they opened it up a couple of the gears were half gone and it took 3 1/2 weeks to get my machine back....no loaner...no rental help...nothing. I went out and rented a Deere out of my own pocket.

SO...I go to pick it up and the mechanic shows me a paper coffee cup half full of metal chips and chunks that came out of the oil pan..

I say "wow....what did the pistons look like?" He hesitates and says the warranty wouldn't cover the cost of opening up the head.

I say something like WTF!...or something and he agrees and says he doesn't have much faith in the motor lasting......I say WTF again. The owner shows up and agrees.....the next week the Takie rep is at the shop and they show him and he says WTF...they should have replaced the whole motor.

So now I'm working 2 hours from home and just waiting for the thing to blow up a mile in the woods so I can drag it out get it to the shop and wait another 2-3 weeks while they fix it....WTF

I thought about calling my lawyer but will that help...

I'm at a loss here...any advice?

 

[KYDan]

Have you read and understand the complete warranty terms? If not, and/or if you don't think you can fully understand what the warranty truly covers then you can take it to your lawyer for interpretation. Unfortunately, that is the way of the big business world.

 

[Martian]

OK here's the deal.

My Takeuchi was called in for a recall on the Kubota motor. When they opened it up a couple of the gears were half gone and it took 3 1/2 weeks to get my machine back....no loaner...no rental help...nothing. I went out and rented a Deere out of my own pocket.

SO...I go to pick it up and the mechanic shows me a paper coffee cup half full of metal chips and chunks that came out of the oil pan..

I say "wow....what did the pistons look like?" He hesitates and says the warranty wouldn't cover the cost of opening up the head.

I say something like WTF!...or something and he agrees and says he doesn't have much faith in the motor lasting......I say WTF again. The owner shows up and agrees.....the next week the Takie rep is at the shop and they show him and he says WTF...they should have replaced the whole motor.

So now I'm working 2 hours from home and just waiting for the thing to blow up a mile in the woods so I can drag it out get it to the shop and wait another 2-3 weeks while they fix it....WTF

I thought about calling my lawyer but will that help...

I'm at a loss here...any advice?

Wow, they wouldn't even open it up to take a look at it?? Seems as though a dealer would do that out of common courtesy - if they want to keep a client. If the Takeuchi rep is on the record saying the motor should be replaced, they should replace it. You may want to say something to your lawyer as showing him a copy of the warranty and what the Takeuchi rep said, not sure how much he could really do.

Put you out there with a bad motor is not the right thing to do on anyones part. A dealer should take care of his customer. Even if it means $100 in labor just to take a look that he has to eat.

 

[jamesn]

unreal, i would trade it in asap

 

[QwikDraw]

I tried to get a new Takeuchi but they aren't sure when they can get one...and what other brand to buy? I don't have much confidence in any of the CTLs

 

[Martian]

I tried to get a new Takeuchi but they aren't sure when they can get one...and what other brand to buy? I don't have much confidence in any of the CTLs

Not sure about for brush hogging applications such as yours but I know I had a lot of work done last year with a Case skid steer. I think it was an older model but they spread somewhere around 800 yards of dirt to slope a hill a little less and put in a stamped concrete pad. Did a lot of work fast. I've always had good luck with Deere equipment too. Really like their skid steers. Actually sat in a new one today. Felt really nice. Didn't get to actually operate it though.

 

[Heavyduty]

Sounds like you need to step up to a full time mulcher. I know it's alot of $$$$$ but if your busy, it will make life easier, in the long run. I never heard of a TAK giving problems like that while being under warrenty. I would demand another engine, talk with the regional TAK man, so he atleast knows they are trying to patch you up.

It sucks when your making payments and getting the run around on warranty work. Good luck.

 

[CurlyDave]

Document, document, document.

Take pictures of anything you can. Write down the history of what has happened so far, while it is fresh in your mind. Keep a file with every repair ticket, estimate, and every other scrap of paper they give you.

The day may come when you have to fight these guys in court over warranty coverage, and documentation will be your best friend.

 

[yellowdogsvc]

you have a case for a new motor and maybe a new machine. They owe you something for your downtime and rental. they dropped the ball, plain and simple. Start posting on here and on other sites and mention names and you will get some help.

That is incompetence at the very least and gross negligence in my opinion. You have a 2010 machine with chunks of metal in the oil pan? Kubota has a 3k hour on their motors unless Tak has a separate deal with them. Unless you were extremely busy in 2010, I think your motor qualifies for warranty work.

Sorry for your problems. I have had good luck with Kubotas and their warranty work but your case seems extreme and you need relief. I would have a sit down with the dealer's owner, service manager, and have your sales rep set it up and invite the local Tak rep. I have been down this path with another brand and they finally stepped up to the plate, did what was right, and now I let people know that they did the right thing even if my faith in the product was diminished.

 

[DIRTROAD]

Start posting on here and on other sites and mention names and you will get some help.

Be very careful what you post on the internet. It could open you up to a libel lawsuit.