k0ua
Epic Contributor
Just got back from Wal-Mart (yes I wore my mask, a handsome black one)
So at check out, I pointed out to the checker (she looked like she might be 15, although I am sure she was older than that), that it would be beneficial to spin the carousel TOWARD the customer not AWAY from the customer. The reason I so politely pointed out was so that the customer can load the bags off of the carousel and back into the shopping cart to take them to their automobile. While she is checking the food and loading the bags, the customer can be then offloading them from the carousel as soon as that slot is spun toward them.
However she advised that "this was the way they had been taught to do it. Now If that was true, then I suspect their trainer is a certifiable moron, at at least an idiot.
I cannot think of a good reason to spin the carousel the other way. So she continued to load the bags and spin the carousel away from the customer. After all who is going to change policy or personal whim to satisfy some stupid old unpleasant customer. She did lift a couple of the bags off of the carousel to be placed on the top pad so I got those, then I went around to the opposite side of the carousel, into the next lane with my cart and person. I loaded the bags from there for a while until I had to move because I was blocking the exit of that lane.
I then moved over to my lane with myself and the cart, (remember all the while this checker, not to be deterred still spun the carousel away from my lane). After all she had "taken a stand", and probably told a lie (the reason I say that is because many other of the checkers in the past have spun the carousel the correct way, either on their own or when I mentioned it.) and was NOT about to reverse herself as to look foolish or to give in to some old fart.
So I waited until the bags made it all the way around and I loaded them one by one. I mentioned "see all of the time that could have been saved?" as she sat there with her hands in her pockets waiting for me to load the bags, and THEN go load my card to pay and check out. She had no reply other than "thank you for shopping at Wal-Mart" To which I replied, "thank you" and took the receipt.
YES, I am an old curmudgeon, BUT I did ask in a very polite manner , and I was not "hateful" with her in any way.
When I grew up and had to face the public, I had that old "the customer is always right" thing in mind every time I talked to one. Even when they weren't right, I still treated them that way.
I still can't see how improving efficiency and customer satisfaction is a bad thing. But maybe it is. And maybe there is some really good reason to slow down the loading and checking operation. But for the life of me I cannot fathom it. Perhaps some of you could set me straight?
So at check out, I pointed out to the checker (she looked like she might be 15, although I am sure she was older than that), that it would be beneficial to spin the carousel TOWARD the customer not AWAY from the customer. The reason I so politely pointed out was so that the customer can load the bags off of the carousel and back into the shopping cart to take them to their automobile. While she is checking the food and loading the bags, the customer can be then offloading them from the carousel as soon as that slot is spun toward them.
However she advised that "this was the way they had been taught to do it. Now If that was true, then I suspect their trainer is a certifiable moron, at at least an idiot.
I cannot think of a good reason to spin the carousel the other way. So she continued to load the bags and spin the carousel away from the customer. After all who is going to change policy or personal whim to satisfy some stupid old unpleasant customer. She did lift a couple of the bags off of the carousel to be placed on the top pad so I got those, then I went around to the opposite side of the carousel, into the next lane with my cart and person. I loaded the bags from there for a while until I had to move because I was blocking the exit of that lane. I then moved over to my lane with myself and the cart, (remember all the while this checker, not to be deterred still spun the carousel away from my lane). After all she had "taken a stand", and probably told a lie (the reason I say that is because many other of the checkers in the past have spun the carousel the correct way, either on their own or when I mentioned it.) and was NOT about to reverse herself as to look foolish or to give in to some old fart.
So I waited until the bags made it all the way around and I loaded them one by one. I mentioned "see all of the time that could have been saved?" as she sat there with her hands in her pockets waiting for me to load the bags, and THEN go load my card to pay and check out. She had no reply other than "thank you for shopping at Wal-Mart" To which I replied, "thank you" and took the receipt.
YES, I am an old curmudgeon, BUT I did ask in a very polite manner , and I was not "hateful" with her in any way.
When I grew up and had to face the public, I had that old "the customer is always right" thing in mind every time I talked to one. Even when they weren't right, I still treated them that way.
I still can't see how improving efficiency and customer satisfaction is a bad thing. But maybe it is. And maybe there is some really good reason to slow down the loading and checking operation. But for the life of me I cannot fathom it. Perhaps some of you could set me straight?
