fried1765
Super Star Member
- Joined
- Jan 6, 2015
- Messages
- 10,089
- Tractor
- Kubota L48 TLB, Ford 1920 FEL, 8N Ford, Gravely 12 HP "Professional", 48" SCAG Liberty
Well, they were quite vague about when, how, etc., it would be fixed. And they also said there was a newly issued service bulletin for the CK2610 that they were waiting on a part to fix (which was associated with the initial hydraulic leak). The latter claim turned out to not be true (there was a service bulletin, but it didn't apply to the CK2610). So, the story from the dealer was changing by the day. And since the dealer is a 3 hour drive away, and I was busy with other things, I rearranged my priorities to work around their poor service.
When the tractor was finally re-delivered, the driver told me they had the tractor fixed in 30 minutes after it was returned. And, he said that the real reason for the delay was that both drivers were on vacation.
Net/net, this dealer is unethical and either doesn't care or is ignorant of the basics of providing quality customer service. -- The good thing is that the tractor is now running fine, we are quite happy with it, and we will never interact with this dealer again.
If you would please enter your general location in your profile, it would be very helpful.