Perhaps Fedex is not as much of a train-wreck in the USA, but up here, 2 divisions recently merged.
So.... the Rock Auto delivery that was supposed to arrive @ my home yesterday, may not make it till next week. Packages arrived @ the Fedex terminal, about 2 blocks from where I work, early yesterday morning. On truck yesterday, but didn't get delivered. Got up after just a few hours sleep today, to get on the phone this morning with Fedex. After going through multiple rounds of their nightmare phone system, to finally get a live person, had said lady tell me:
"Shipper has directed that that package can not be held @ terminal for pickup." Then told me they had to attempt 3 deliveries, before considering allowing me to pick up @ the Fedex terminal, 2 blocks from where I work....
No phone number for the terminal, so I actually just got back from driving to the terminal, to speak to a carbon-based lifeform at the counter. Nice guy, and we had a good chat, but absolutely no question.... their deliveries here are a total train-wreck recently. He's trying to get the packages held @ terminal for tomorrow, so I can drive back (to the terminal, 2 blocks from work....) and pick them up, on my "day-off".......
So after all this, long, sad, whiney story ^..... I go to call Rock to ask " What the _________ is wrong with your Shippers ?" , in slightly more polite terms.
Turns out, Rock has ditched the 800 #, and won't pick up the phone @ Corp HQ. No email contact available either.....
I started randomly punching extension #'s @ Rock HQ, got one person's vmail, but don't have all day to play this # game of Find Random Person, Who will Just Ignore the Problem Anyway..... I get it, it's 2024, and companies really don't want to hear from customers.....
It's getting so, that if I can find an auto-part in-stock @ some northern border-town, it'll be faster, and less hassle to just drive to the USA, and pick it up myself....
Can't wait.... till AI takes over totally......
Rgds, D.
So.... the Rock Auto delivery that was supposed to arrive @ my home yesterday, may not make it till next week. Packages arrived @ the Fedex terminal, about 2 blocks from where I work, early yesterday morning. On truck yesterday, but didn't get delivered. Got up after just a few hours sleep today, to get on the phone this morning with Fedex. After going through multiple rounds of their nightmare phone system, to finally get a live person, had said lady tell me:
"Shipper has directed that that package can not be held @ terminal for pickup." Then told me they had to attempt 3 deliveries, before considering allowing me to pick up @ the Fedex terminal, 2 blocks from where I work....
No phone number for the terminal, so I actually just got back from driving to the terminal, to speak to a carbon-based lifeform at the counter. Nice guy, and we had a good chat, but absolutely no question.... their deliveries here are a total train-wreck recently. He's trying to get the packages held @ terminal for tomorrow, so I can drive back (to the terminal, 2 blocks from work....) and pick them up, on my "day-off".......
So after all this, long, sad, whiney story ^..... I go to call Rock to ask " What the _________ is wrong with your Shippers ?" , in slightly more polite terms.
Turns out, Rock has ditched the 800 #, and won't pick up the phone @ Corp HQ. No email contact available either.....
I started randomly punching extension #'s @ Rock HQ, got one person's vmail, but don't have all day to play this # game of Find Random Person, Who will Just Ignore the Problem Anyway..... I get it, it's 2024, and companies really don't want to hear from customers.....
It's getting so, that if I can find an auto-part in-stock @ some northern border-town, it'll be faster, and less hassle to just drive to the USA, and pick it up myself....
Can't wait.... till AI takes over totally......
Rgds, D.
