Rotary Cutter Rhino Brush Cutter issue and Rhino's customer service

   / Rhino Brush Cutter issue and Rhino's customer service #1  

DannyFarm

New member
Joined
Jun 30, 2013
Messages
2
Location
Athens AL
Tractor
Massey Ferguson 431
Hello to All
I have been reading and learning a lot on the site. I purchased a new Rhino SE6 cutter and when I hooked it up it seemed to have a lot of vibration. I took it back to my dealer and had them check it, they did so and told me they all have some vibration and it was normal, they called Rhino service and they told them the same. So I have been using it for several years now till my pto seal started leaking on my MF 431 tractor. I went to my dealer to order a seal and so happened the Alabama Rhino rep was there. I talked with him and he said he wanted to take a look at it. We set up a date and time and go together. We hooked it up and he said that vibration was entirely too much and probably caused my pto seal to start leaking. He told my dealer to get it fixed, the started my putting a set of blades, then a stump jumper, a gearbox and driveshaft. With all these new parts it fixed my cutter, I was so happy. I talked with the rep Matt and he said warranty would cover it even though it was out by a couple years. I have been looking and talking with him about their new 12' flex brush cutters and with a 12,000.00 price tag he gave me a 5% customer loyalty coupon. I would like to share my experience with everyone and Thank Matt Nelson for getting this resolved after all theses years, so if you own a Rhino product and would like to thank rhino or have a question give Matt Nelson a call 830-305-4179 he's a busy guy so leave him a message and he will get back with you. Or if your a Rhino equipment owner and are looking a another new piece call him and get you a discount coupon or his email is mnelson@alamo-group.com
Thanks
Danny
 
   / Rhino Brush Cutter issue and Rhino's customer service #2  
I'm glad that everything was finally resolved, even though the Dealer and Company should have corrected the problem earlier. This is IMHO. BTW, Welcome aboard to TBN.
 
   / Rhino Brush Cutter issue and Rhino's customer service #3  
I'll do another shout-out for Rhino. Last year I bought a Rhino Turbo 120 shredder and have been using it lately to shred mesquite re-growth, pulling it with my JD 4430. That shredder has shredded up to 4" dia/8' tall mesquite with nary a complaint. I do go slow but I have shredded about 75 acres in the past two months with it. Very satisfied with it.
 
   / Rhino Brush Cutter issue and Rhino's customer service
  • Thread Starter
#4  
I'm glad that everything was finally resolved, even though the Dealer and Company should have corrected the problem earlier. This is IMHO. BTW, Welcome aboard to TBN.

I know But.... Thanks I too am glad its fixed
 
   / Rhino Brush Cutter issue and Rhino's customer service #5  
what a good service! I think you will be Rhino's fans forever.
 
 

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