Lack of knowledge of JD Reps at MN State fair

   / Lack of knowledge of JD Reps at MN State fair #1  

TCowner

Platinum Member
Joined
Apr 12, 2002
Messages
777
Location
SE Minnesota
Tractor
John Deere 4720 Cab
I actually got to spend two days at the Minnesota State Fair. Last Thurdsay I went by myself and Sunday I took the family. The day by myself gives me more time to visit the tractor sites.

When I stopped at the JD display I of course immediately noticed the new 4320, 4520 and 4720. After a few minutes of seat time I was approached by one of the dealer reps that works the fair and asked what I thought of the new tractors.

I told him I was impressed and that I had an opportunity to drive both a 4320 and 4720. I asked him when Deere was going to release the new series that will replace the 4210-4410. He told me I was sitting on one. I restated my question trying to make it clear that I was referring to the replacement for the current 4210-4410 tractlors.

He responded by saying those tractors are not being redesigned only the larger ones. He claimed that he had been assured by Deere that no new mid frame tractors were coming. I decided not to pursue the question any furhter.

A few minutes later I could see the man huddling with another dealer rep. He approached me again saying that apparently there was a new series replacing the mid size tractors coming and that the dealers would see it in October. He grumbled something about missing a meeting when this was discussed.

I always amazed at how little some of the dealer reps know about their own product. A few minutes later I was looking at three point pto powered stump grinder at a different display. I asked if he had a model that would fit a 35 pto horsepower categoery 1 tractor. He directed me over to a massive unit that was least a category 2 maybe 3 unit. He said it weighted about 2500# but my tractor should handle it.

I'm convinced we learn more from the TBN site that talking directly with some of these dealer reps.
 
   / Lack of knowledge of JD Reps at MN State fair #2  
And the problem isn't just green...

I am convinced that this is partly due to the breadth of the product lines. Imagine trying to be versed on the ambit from push mowers to combines with lots of spots in the middle...

Another factor is that a short time ago, there would have been no way for the average joe to have foreknowledge about soon to be released products. TBN has changed the ruls!

That said, it really is sorry to hear those lame answers.
 
   / Lack of knowledge of JD Reps at MN State fair
  • Thread Starter
#3  
Mike, I agree that it must be difficult for a JD salesman to keep up with all of the product lines. But the dealers who work the MN State fair usually are the Mpls.-St.Paul and surrounding suburbs dealers which are not ag equipment dealers.

If your main product line is lawn and garden, compact utility tractors, Gators, etc. it would seem to me you would be up on the latest from Deere.

If I was selling John Deere, NewHolland, Kubota, Cub Cadet I would be a regular visitor to this web site. Not only would I have a head start on what the competition is doing I would have a better idea of what my own company was doing.
 
   / Lack of knowledge of JD Reps at MN State fair #4  
When I sold computers for Radio Shack in the Tandy Days, I could answer any question knowledgeably on any facet, I also could field any question from a fuse to a whatever in their general merchandise. Despite my suggesting they should be given a break, I secretly have no mercy on the dumb clods...
 
   / Lack of knowledge of JD Reps at MN State fair #5  
I, too, went to the MN State Fair this year and made my regular visit to "machinery hill"... Knowing that the State Fair is typically for the masses (large amounts of food, rides, and very little knowledge being imparted), I don't expect to get the lowdown on everything - but perhaps I'll find a kernel or two of information that I didn't know before. I've been pleasantly surprised in the past at the Deere display - but I've also made sure that I scoped out who seemed to know what was going on before I proceeded to ask any questions. I got some of the same answers that you did - and as I've always done with anyone from Deere, I made mention of TBN and the value it brings to sorting these things out. Interestingly enough, the regional Deere rep did know about it and was aware of the value ( /forums/images/graemlins/shocked.gif)... so maybe things are catching on.

I personally get more value going to the local country fairs in MN where I know I'll get a dealer to talk to in a one-on-one situation. The county fairs do drive more focused attendance (the State Fair is about the midway, rides, food, and the beer garden it seems) and I can understand why the Deere dealers don't send anyone (or if they do, the rookies) to answer questions... They don't have much faith in the State Fair and short of listing their name on the wall, they don't spend much time on it. The county fairs are where the dealer brand and dollars are at.

Oh well. Hopefully you had a good time there anyway... /forums/images/graemlins/smirk.gif For being the 2nd largest State Fair in the country there is indeed alot to see, eat, and experience - but just not like it was years ago when machinery hill was THE attraction....

-Bob
 
   / Lack of knowledge of JD Reps at MN State fair #6  
I have gone to the MN fair but will have to go again when not with friends to look at the equipment. I miss how JD does not have the big equipment they used to when I was real young. They used to have the big 4 wheel drives and everything. Now they just don't have that much. I did catch a glimpse of the new skid steers which we don't have at the dealership yet.
 
   / Lack of knowledge of JD Reps at MN State fair #7  
Wonder what they are supposed to do, or say, when they are informed about a new product, but told by the company not to say anything until a certain date. Leaves them between a rock and a hard place.
/forums/images/graemlins/confused.gif
I wouldn't want to be in their position, but they are all in that predicament. I don't fault them (and there are likely some who are unfortunately working the fairs that really don't know the answer) but I do feel sorry for them. We can make them look pretty dumb and foolish. I wouldn't want to be in their shoes. Who would?

Most fair goers could care less, and have no interest like a handful of us types. /forums/images/graemlins/wink.gif
 
   / Lack of knowledge of JD Reps at MN State fair #8  
I'm not picking on any paticular barnd/dealer (it could have happened any where)... but I went to the local NH dealership lookin for a cat. 1 drawbar. After telling the parts guy what I wanted, he asked what kind of tractor I had, I said JD... he then said "We don't sell JD parts here... For a second I thought he was joking... but he wasn't.
 
   / Lack of knowledge of JD Reps at MN State fair #9  
That doesn't surprise me. Why would they stock or order Deere parts at a NH dealer? /forums/images/graemlins/confused.gif

If you were asking for a bar to connect the 3pt arms (calling it a drawbar), and not the drawbar for a Deere, then I can see that the parts mans' answer was correct. Gotta say what you mean, not to confuse the issue. The drawbar to a parts dealer means one thing. I think you may have been asking for something else. Maybe?
 
   / Lack of knowledge of JD Reps at MN State fair #10  
My dealer called me back today to ask me the part number on an item I had called and asked for.

He coulde not seem to find it...

I got on the deere site and found it... and gave it to him while he waited on the phone...

one of those things that makes you go HummMMMM..



In all fairness though,, my dealer is mostly big iron... but still..........


they are great guys so I dont really mind...
They do try for sure ...
 

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