Kubota does not honor warranty- MX 5000

   / Kubota does not honor warranty- MX 5000 #1  

fallingrock

New member
Joined
Apr 14, 2003
Messages
3
Location
Newton County, AR
Tractor
Kubota, Massey, Case
Catastrophic engine failure will occur when the lower radiator hose is knocked off of the smooth plastic outlet. A twig will knock the clamp off (intact) because the clamp screw protrudes at least one half inch.

despite the fact that this is poor design angineering Kubota will not warranty the ngine, on a tractor that is 7 months old.

If you have an Mx 5000 or plan to buy one, you had better invest in a skid plate.
/forums/images/graemlins/mad.gif
 
   / Kubota does not honor warranty- MX 5000 #2  
fallinrock,
Sorry to hear of this. What is Kubota's reasoning for not covering this under warranty ?
 
   / Kubota does not honor warranty- MX 5000 #3  
Wow,

I thought someone was bragging in another post on how Kubota had a 3 year bumper to bumper warranty and New Holland only had a year? At 7 months no matter what they should be taking care of it. I think I would bypass the dealer and be making a few calls to Kubota direct. Tell them you beling to TBN and you will post the experience there.

murph
 
   / Kubota does not honor warranty- MX 5000 #4  
</font><font color="blue" class="small">( bumper to bumper warranty and New Holland only had a year? )</font>

NH = 2 year bumper-to-bumper/3yr powertrain /forums/images/graemlins/smile.gif
Mark
 
   / Kubota does not honor warranty- MX 5000 #5  
I'm sorry to hear of your trouble.

I had very good luck with Kubota being more than generous with warranty repairs without question. Unless it is an obvious case of abuse I have no doubt that Kubota would honor their warranty.

I'm wondering - is this your dealer not wanting to submit your trouble as a warranty repair, or did this come from Kubota itself? You need to find out - if the dealer you're working with doesn't want to try, find another one who will, or speak with your regional Kubota rep directly and find out where they stand on this.

Good luck!
 
   / Kubota does not honor warranty- MX 5000 #6  
Falling rock, sorry for the mishap, but if I understand it correctly, it would be your job to observe the gauges and/or lights. Did you stop the tractor immediately? You had to have had some warning the engine was either overheating or that water was flying everywhere. Murph, it's spelled out right on all the paper work you get with your tractor. Kubota has a 1 year warranty on everything and a 2 year on the power train. No matter what someone here says, it doesn't change that fact. I doubt any manufactuer would warranty an issue like this. A little "twig" may have knocked off the hose, but it is your responsibility to stop the tractor immediately when a gauge, idiot light etc., indicates a problem. I find it hard to belive that when a hose completely comes loose, you would not notice it right away. It could just as easily been a hole in the hose, a broken belt not turning the water pump, a "twig" through the radiator, a broken hydraulic filter or line, engine oil pressure loss etc., all of which have methods to warn you that a problem exists or is about too. I say it is the responsibility of the owner/driver to verify the oil pressure, water temp, etc of his or her tractor. I should think your only recourse is to prove that a gauge or light failed to notify you that an overheating condition was impending, you might possibly have a case then. Now I'm curious to look at a MX5000 and see just what kind of setup they have and what it would take to remove the hose from the radiator. Maybe your clamp was loose to begin with.

Heres our warranty issue just to show it comes in all colors: Our NH 2120 that lost a shuttle clutch pack becasue a little bolt could not handle the load or was weak to begin with, ended up costing us only $3500 instead of the $5000 quoted, talk about the need for a exteneded warranty, it only has 400 hours on it. It's the second mishap with this NH 2120, a tractor that is costing far more to operate then it ever should have. The bolts loosening at the engine/transmission still are not covered under any warranty or recall but are obviously a major design flaw in this tractor. NH will not do anything to resolve it other then repair it at a cost. The bolts loosened right from the get go but is not something obviously noticeable until it was to late and we lost the seal between the two halves. Now we just check the oil, bring out the various open end wrenches and swivel sockets and check all the frigen bolts when we use the tractor. We need a light on the tractor to warn us the bolts are loose and the tractor is about to become two separate units.
 
   / Kubota does not honor warranty- MX 5000 #7  
<font color="blue">… A twig will knock the clamp off (intact) because the clamp screw protrudes at least one half inch…

… Catastrophic engine failure will occur when the lower radiator hose is knocked off of the smooth plastic outlet …</font>

I’m “assuming”, You had something to do with the “injury” towards your Kubota from your sparsely written post… that possibly you were brush hogging and an “unnoticed” tree branch/sapling made its way into your engine compartment area, removing your radiator hose, running your engine coolant dry, thereby causing a major overheating problem, that went “unnoticed” by the operator until the engine smoked and seized up… but correct me if I’m wrong…

Now, are you upset with Kubota for not honoring what you “wish” was a warranty problem…?

…or are your upset with Yourself…? /forums/images/graemlins/confused.gif
 
   / Kubota does not honor warranty- MX 5000 #8  
<font color="red">"It could just as easily been a hole in the hose, a broken belt not turning the water pump, a twig through the radiator, oil pressure loss etc. I say it is the responsibility of the owner/driver to verify the oil, water temp, etc of his or her tractor. I should think your only recourse is to prove that a gauge or light failed to notify you that an overheating condition was impending, you might possibly have a case then."</font>

Sorry fallingrock, I can feel your pain but I have to agree with RaT. My M4900 has a bright orange idiot light plus a temp guage in plain view. You really should have noticed a problem well before the engine experienced a "catastrophic failure". If the warning device(s) were not operating properly then you might have a valid complaint.

TBone
 
   / Kubota does not honor warranty- MX 5000 #9  
</font><font color="blue" class="small">( My M4900 has a bright orange idiot light plus a temp guage in plain view. You really should have noticed a problem well before the engine experienced a "catastrophic failure". If the warning device(s) were not operating properly then you might have a valid complaint.
)</font>

Uh, maybe not. Those sensors work great, when there is coolant in the system, but drain it out, and they probably didn't show any problem at all. Seems goofy, but the worst collant scenario (NO Collant) is where they are the LEAST reliable.
 
   / Kubota does not honor warranty- MX 5000 #10  
One thing to consider...

For those saying "you shoulda watched the dash", well maybe. The problem... most temperature gauges (in cars now, I'm not saying tractors do the same, you tell me) have the sensor *in* the water. If you have a situation where there is a sudden draining of the coolant, you might never see the gauge or idiot light, they may actually never come on because the sensor never actually gets hot. Or only does so after the block is well toasted, because there is no coolant to propagate the heat to the sensor.

Now, if the temp sensor is on/in the engine block metal, that is another story. As I said, I'm talking about what I know, cars.

So, who knows - is the temp sensor in the coolant, or in the block?


On EDIT: well as you can see, I took too long to craft this message /forums/images/graemlins/smile.gif Darn phone!
 

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