Kioti respond to e-mails?

[SCWOOD]

I have sent Kioti 3 e-mails since I bought my CK2510H back in November,no response! Anyone else have this happen?
They are going to have to do better than this to be a top player in the tractor market!

 

[chuck172]

You can't speak by phone to anyone either. Just some women who doesn't really know anything about tractors.

 

[coobie]

I have sent Kioti 3 e-mails since I bought my CK2510H back in November,no response! Anyone else have this happen?
They are going to have to do better than this to be a top player in the tractor market!

Very sad indeed.I agree,if Kioti wants to be a MAJOR player in the tractor market they need to respond to there customers in a timely manner.Hopefully some Kioti public relations folks read these forums and get a clue.

 

[Looking4new]

Don't hold your breath! They/Kioti has your money and nowhere in the sales contract does it say anything about responding to e-mails or any other form of communication.

 

[ritcheyvs]

Kioti US seems to want to route all customer contact through dealers. There is some merit to this. But their stonewall posture (to customers) would have put them out of business long ago if they didn't have motivated Koreans supplying them great tractors. But the above posters are correct; Kioti US will never make the big leagues with this approach. If you really need their attention, get a lawyer. I have to wonder why Daedong hasn't recruited to a more effective distributor.

 

[Buggs67]

I have sent Kioti 3 e-mails since I bought my CK2510H back in November,no response! Anyone else have this happen?
They are going to have to do better than this to be a top player in the tractor market!

Did you try the website tech question app? It takes a lot because they want serial numbers etc, but I did get response. I also called them and got thru (this was back in April/May). I even e-mailed the Prez and that got a phone call back from Customer Service real quick.

I dealt with Melissa and she wasn't technically knowledgeable but she would get me the answer. This is her e-mail address. You can tell her I gave it to you and how helpful she was to me

Melissa Waters <mwaters@kiotitractor.com>

 

[SCWOOD]

Did you try the website tech question app? It takes a lot because they want serial numbers etc, but I did get response. I also called them and got thru (this was back in April/May). I even e-mailed the Prez and that got a phone call back from Customer Service real quick.

I don't have a smart phone. I did go through there website with this info.

 

[Buggs67]

I don't have a smart phone. I did go through there website with this info.

I don't have a smart(ha)phone either.
try Melissa Waters <mwaters@kiotitractor.com>

 

[ON84]

Several years ago when our dealer was not anxious to pay for the damage they caused I contacted Kioti using their website link:

Comments or Concerns | Kioti Tractors

A Kioti rep contacted me almost immediately, and gave some rather strong instructions to their dealer. Kioti stayed with me until the issues were resolved.

On another occasion when our dealer was unable to source the correct parts (after several months). I used the same form, and again Kioti came through for me.

I agree with Ritcheyvs, it seems that Kioti would prefer not to get between their dealers and their customers, but in my case they did. Twice. I thought Kioti and Kioti reps were fantastic.

 

[Buggs67]

I agree with Ritcheyvs, it seems that Kioti would prefer not to get between their dealers and their customers, but in my case they did. Twice. I thought Kioti and Kioti reps were fantastic.

Yep. At first they stonewalled me. Referred me back to the original (incompetent) dealer. The area Rep was more interested in supporting his dealer than making me happy. I sent copies of all my problems and correspondence to the CEO and his assistant. The whole mess made me regret going with Kioti to save $1,400 over Kubota.

Kioti needs to put the customer first.