Home Depot to close more stores

[JB4310]

I was in line behind a woman one time that was returning 4 magazines, She said, "There was nothing in them that interested her". When it was my turn at checkout, I said, do you mean, I can buy "Fine Homebuilding" read it, and return it? The girl said, "YEP" Go figure.
Terry

I've seen some funny things at the return counter, they use to have a policy that you could not return custom color mixed paints, only makes sense, right? Now I see people bringing in those mixed cans of paint all slopped up after they decided they didn't like the color, and they take it back.

The funniest one was an older Asian gentleman and his grandson were trying to return a gas powered chainsaw, the chain was hanging off it, it was oily and dirty and wood chips were Falling out of it, the manager was already there and all the old guy could say in English was "no no use, no no use" when the manager says to the kid, it's obviously been used, so the kid confers with the grandfather and then tells the manager "he says only cut roots, no trees"
I left so I don't know how that was resolved, but as I was leaving I could hear him still insisting "NO USE!"

JB.

 

[Dmace]

Back in my college days, I worked at a Home Depot hauling lumber around and there was a story about some guy that went into a store with a complete tree roots and all and wanted to return it. He had no receipt but Home Depot sold that type of tree so they gave him the selling price for it. Later that day while leaving the store, the manager noticed a tree missing from the parking lot median. Yup, the guy pulled up a tree from the parking lot, walked in and returned it with no receipt and got full selling price for it.

I think they are a little less lenient nowadays.

 

[germ-X]

I heard there were 4,000 layoffs planned but they did not say anything about closing stores...

there is supposed to be one my way in AL thats supposedly closing but not sure yet.

 

[Bird]

The Home Depot closest to me has improved greatly over the last 6 months. I went there Sunday to check out a few things, they had an employee stationed at each entrance asking customers if they needed help. First thing I noticed after I got further into the store was that it had been reset. I also noticed many more employees in the store, and was asked several times if I needed assistance finding anything. The Lowe's store is a highly disorganized mess, with employees very hard to find.

I hadn't been in my local Home Depot for a month or more, but went in today, just for one cheap item; a little tape measure, but sure enough, two youngsters at the door to greet me, then in the tool department a very friendly and cheerful young man promptly asked if he could help me and quickly handed me just what I was looking for.

 

[NuBota]

A return of customer service? Maybe this is one positive little side effect of the current economic downturn - nothing like reborn competition in a free market, both in cost of goods and labor.....

 

[charlz]

I think it is certainly a downside to the idea of corporations that they are only beholden to the shareholders (and lining upper managements pockets). Too easy to cut here, layoff there for short term gains (make the stock go up).

 

[buckeyefarmer]

I was in HD today for the first time in awhile. Lots of people asking if I needed help. This is a total change from what I have experienced in the past. Not that many customers there though. I noticed on my receipt a 90 day return policy.
HD is closing their EXPO centers. I went to one once and thought it was a waste.
I also have been shopping at ACE a lot more lately, they have been very friendly and helpful way back before HD changed their ways.
My best HD return story is a guy trying to return a drill. The drill was hardly recognizable as a drill, must have fallen off the truck and got run over by a roller. The guy says it doesn't work, he wanted his money back, of course without a receipt. The manager looked up the model number, and told the guy that HD had never sold this model and didn't give him a refund. the guy got very angry over it, buy HD held their ground.
Our Lowes used to be a waste until HD came to town, then lowes changed their ways and built a decent store. I had such a bad Lowes experiences (with the return of a brand new lawn mower, same day, that didn't work) that I try not to shop at Lowes.