Home Depot Delivery Experience?

ultrarunner · Aug 2, 2013

I had a 10% coupon and decided to give Home Depot delivery a try...

Needed 3 yards of 60# concrete and 3 60 block pallets for a retaining wall plus rebar and such.

My first experience couldn't have been any better... arrived on time with a new truck and set everything behind the garage on a dirt pad.

This week I placed the same order over the phone... only delivery was for afternoon which is OK.

Get a call at work at 10:15 saying he will be there in 20 minutes... go to meet the truck and find a different driver with an older truck and a forklift with bald tires.

Driver says he can only unload on the street and I'm on my own... explain no problems last week for the same stuff.

Says he simply can't do it and I say I can't use the material if he leaves it on the street and he says fine.

He cinches everything tight and I drive off to my Home Depot Store for refund...

While I'm there many calls are made and it is the same... Driver simply cannot unload... even did a Google view.

So, I'm getting my refund and it says ordered delivered... now I'm really confused?

Turns out the driver decided to unload with no one there.

As stated the first week went perfect... second week wasted couple of hours.

My contractor/builder friends refuse to use HD because they are unreliable here in the hills with narrow streets.

Anyone here have a problem with HD delivery?

My truck is too small for even one pallet weight wise and my small trailer can just take one pallet... big trailer is being used by someone and could take a max of 1.5 pallets.

forgeblast · Aug 2, 2013

I have used hd and lowes for delivery since I sold my truck. They were both very accommodating as far as where things went and they had no issue with dropping pallets of mortar or versa block where I wanted them. I have been using a local place because they are pretty much dead on with box store lumber prices and offer free deliver vs the $60 or so from the box stores.

GLyford · Aug 2, 2013

I have had no issues, but I live on a nearly level lot.

EddieWalker · Aug 2, 2013

Never had a problem with any deliveries, but I also have to say that in this area, most people are very helpful and try to do a good job. When they get here, they go out of their way to get everything staged where I want it. Same thing with jobs that I'm on and have the materials delivered.

Eddie

chopped · Aug 2, 2013

I bought a washer, and to get the lower prove it had to be delivered. that first off was stupid as I had my truck at the store. but I let them spend the money and fuel to free deliver it. The subcontract it out here.
So i had a driver form aways away coming with it I attempted to give directions but they didn't seem to be interested.So i hung up the phone.I saw a truck travel back and forth for about 15 minutes,. Finally it arrived at neighbors and I motioned them down to my road.Her we unloade it , I used the tractor and forks, which was good as they had no lift gate, and also no wheeler to move it inside the truck.While it went smooth, overall.I think the lack of their speaking english cased the troubles.So I prefere to pick stuff up myself..
Overall This delivery went well, and all i could say is it could have been smoother for them if they had just listend to my directions.

ustmd · Aug 2, 2013

I have had several deliveries from both HD and Lowes. Never had an issue. Given that I have 3/4 of mile of dirt road, I always expect it, but the guys have always been willing to make the extra effort. Sounds like you got a bad driver.

Gator6x4 · Aug 2, 2013

I love delivery people. There are four (4) houses on my street. My house is the only brick one. I have large numbers posted in three locations giving the house number.

When having a delivery made I have the sales person write on the delivery ticket the following. "Four houses on street, address of delivery is the only brick house on street". On the day of delivery the delivery person nine times out of ten will try to delivery the merchandise to one of my neighbors house. Delivery people have bothered one on my neighbors so much being the jokester he is he now plays games with them.

BHD · Aug 2, 2013

It was my understanding, that the delivery guys are independent contractors, and not actually home depot employees, May be some on could confirm that, (my son knew the local delivery person, and that was what he was given the impression of as the guy wanted to sell the truck and delivery contract to him).

MotorSeven · Aug 2, 2013

BHD said:
It was my understanding, that the delivery guys are independent contractors, and not actually home depot employees, May be some on could confirm that, (my son knew the local delivery person, and that was what he was given the impression of as the guy wanted to sell the truck and delivery contract to him).

Correct. I applied for a HD job a few years ago and stated I would like to drive if there were openings. Manager said, nope, those guys don't work for HD....different company.