Great customer service from Dewalt

[BravoXray]

I bought a Dewalt 12 volt 3/8" impact a few months ago, and Saturday while I was working on my Nova it fell to the floor and broke the latch on the 5AH battery pack. I tried to fix it with epoxy, but it wouldn't adhere to the latch plastic. So this afternoon I tried to find a replacement latch, which is not available and ended up calling Dewalt customer support. After a short wait I was connected to a nice lady with a bit of a foreign accent, but understandable. I explained the problem, she asked for some numbers off the pack and asked me to hold for a minute or so. When she came back, she asked for my name, address and email, and said they would send me a new pack, no charge. Shortly thereafter I got an email confirming them shipping a replacement battery pack.

Just thought I'd relate my great experience with Dewalt's customer service.

 

[nbking]

That's awesome, good to hear those stories. Should this go in the we're gonna make it thread? Lol

 

[tacticalturnip]

Good to hear!

 

[BleedingOrange]

I have had the same type of great service from Champion. Nice to see that there are still a few companies in North America that provide great service to their loyal customers.

 

[Duds13]

That's great to hear. I recently had a great experience with Rigid. The 17 year old batteries to my drill/sawzall combo kit finally crapped out, they replaced them with zero fuss. Granted they do have a lifetime warranty policy as long as you register the parts, but I was glad to see they stood by it and didn't make it difficult at all to get replacements.

 

[Mulder]

How did you get in contact with rigid I have tried through the website calling them put on hold for 45 minutes first time hour half second went to home depot they said to call rigid gave up went back to dewalt I have a drill and Sawzall both quit on me

 

[ultrarunner]

I wish I could say similar for Milwaukee…

Had a battery under warranty that wouldn’t charge…

I had to ship it back at my expense and claim denied saying it had been abused exposed to water???

The battery never submerged or left out but I use it in Olympia WA and if I waited for blue sky days nothing would get done…

So I asked for my battery back and was refused even offering to pay return shipping saying batteries submitted for warranty claims not returnable…

 

[Duds13]

How did you get in contact with rigid I have tried through the website calling them put on hold for 45 minutes first time hour half second went to home depot they said to call rigid gave up went back to dewalt I have a drill and Sawzall both quit on me

I did an online chat with their support at https://register.ridgidpower.com/

I'll also add that I had completely forgotten my username and password to the site and they looked me up by name and helped me reset my info.

 

[Mulder]

Thanks I'll try again had a warranty issue with a battery they sent me a new one no problem but this time having issues

 

[Duds13]

Thanks I'll try again had a warranty issue with a battery they sent me a new one no problem but this time having issues

Let us know how you make out