Got my ecu updated today

[joefromga]

Just had the update done. Apparently it's for high elevation vehicles but they want them all updated. Here's the dealers service notice:



Took about 10 minutes or so. Dealer came to me.

 

[dadster4]

I'm scheduled for an update on my CK3510H this Monday. I'll update when I have a chance to use the tractor before commenting further.

 

[kapper]

Did you notice any difference in operation? I got a similar notice, but seemed a little different.. I have an NX6010. I think mine was about new emission standards and I was hoping that this new update would not decrease power in any way... Did anyone else get a recent update from a Kioti bulletin? Thanks.

Just had the update done. Apparently it's for high elevation vehicles but they want them all updated. Here's the dealers service notice:

View attachment 472581

Took about 10 minutes or so. Dealer came to me.

 

[joefromga]

I haven't used the tractor yet.

 

[dadster4]

Was updated Monday and put about 9 hours on using backhoe and loader digging out and moving some BIG rocks...no issues with power or operation of the tractor:dance1:

 

[DieselBound]

Just had the update done. Apparently it's for high elevation vehicles but they want them all updated. Here's the dealers service notice:

View attachment 472581

Took about 10 minutes or so. Dealer came to me.

How many hours on your tractor? New/recent purchase? I was a Kioti dealer the other day while looking at buying a new tractor and I'd asked about servicing and stuff related to dealing with new vehicle issues; he said that in the first month or so they' likely come out; this would tend to suggest that at some point (obviously) I'd need to go to them. So... with these kinds of things is it normal protocol for dealers to come to you or you go to them, even after say several months?

 

[joefromga]

It's a year old so I don't consider it a new purchase.

They had a few other jobs to do around me but it's a 45 minute drive from them but he said they are compensated by mile so they didn't mind.

 

[DieselBound]

Appreciate the reply. Local Kioti dealer (only one around) said that they'd cover for the first month, but then after that I'd be expected to bring the tractor in. Said that they don't get reimbursed for travel costs by the factory.

Wondering if they didn't have anything else going on around you whether they'd have made a separate trip.

 

[Rock knocker]

he said that in the first month or so they' likely come out; this would tend to suggest that at some point (obviously) I'd need to go to them.

Their getting paid by Kioti for the service run mileage, so they should come out regardless of time elasped after purchase.

Is that the Monroe dealer? They sure change their primary brand a lot.

 

[DieselBound]

Their getting paid by Kioti for the service run mileage, so they should come out regardless of time elasped after purchase.

Is that the Monroe dealer? They sure change their primary brand a lot.

Yup. Monroe.

I'd only ever dealt with Sound Tractor (well, I'd bought some replacement parts for my field mower from Farmers Equipment up in Burlington [no one in their sales even acknowledged me so I waked out- no Branson sale]). Monroe folks say that they've been dealing with Kioti for almost 20 years, though this has been in various variants: mention of Cub Cadet and others.

Sometimes an established dealer can be responsive, sometimes not, in which case it's all kind of a crap-shoot. Monroe says that Kioti has been really good in responding to them.

 

[Rock knocker]

Yea, I think in the last four years they've handled Bobcat (Kioti), then Cub and Yanmar, and now Kioti and Mahindra.

I hope they get some stability in their lineup.

 

[DieselBound]

Yea, I think in the last four years they've handled Bobcat (Kioti), then Cub and Yanmar, and now Kioti and Mahindra.

I hope they get some stability in their lineup.

Yeah, seems like they've run through a few different manufacturers. I kind of wish there was another Kioti dealer around, but there isn't: closest one is down toward Olympia I believe.

But it still comes down to the manufacturer. Someone posted some links to internal documents of surveys given to dealers and it pretty much showed what they thought of the quality of stuff from manufacturers and how well they were supported (with specific question on warranty support). Kubota topped the list. Kioti did well. I suspect that Yanmar didn't, and this could be a reason that Monroe dropped them: Brim up in Mount Vernon sells Yanmar and New Holland; as I noted in another thread, no one here even acknowledged that I existed (they were given chances); folks in Monroe didn't swarm me, they waited for me to walk in and they were right there to answer questions. Anyway, the big thing is how well the manufacturer supports the dealership. No matter how good a dealership wants to be they're going to struggle to look good to their customers if the manufacturer's support is bad.

I'm going to check back with Monroe and ask them to verify that they don't get any sort of mileage compensation for dealing with equipment at the customer's location. Would be interested if some Kioti rep could chime in here. As long as the story is straight I'm OK with it whichever way it is.

 

[Hard Knocks]

Kioti does not pay mileage for service or warranty calls. It is up to the owner to deliver the equipment to the dealer or arrange for the dealer to pick up. I am not aware of any manufacturer that pays to have equipment floated for service or warranty. Some dealers may decide to waive the float fee for equipment that they have sold while still in warranty.

In the case of the ECU recall Kioti is paying the dealer a trip charge if they come to the tractor. This is because it is a recall and affects all machines listed in the bulletin.

 

[DieselBound]

OK, thanks for the clarification. Makes perfect sense. I'm just wanting to know what I can expect.