GEEZ New Holland Dealer/Worker called me a boob and Maybe You

[Redneck_Randy]

He didn't call me a boob directly. Some worker at a NH Dealership other then the one I bought from. My dealer rounded up a rear remote from another dealer in my area and set it up for me to go there and pick it up. The young man at the counter brought up the parts and I was about ready to pay and leave and that's when I heard "What boob would own a tractor and not a welder". I turned and said, "I own a tractor but not a welder. guess that makes me one of those boobs". His reply, "Well now, that's your problem not mine". This guy was wearing a NH shirt like everybody else at this dealers so he had to work there. I told the yound man helping me to forget it and I turned and walked out of the store. As I was driving off a lady came out the front door waving me down to stop. I just kept driving. I won't be doing business there anymore and will just stick with my dealer from now on even if he has to order parts.

rant off

 

[Solo]

I had basicly the same thing happen at the local JD dealer. I haven't set foot in there for five years now.

Solo

 

[Doc_Bob]

He didn't call me a boob directly. Some worker at a NH Dealership other then the one I bought from. My dealer rounded up a rear remote from another dealer in my area and set it up for me to go there and pick it up. The young man at the counter brought up the parts and I was about ready to pay and leave and that's when I heard "What boob would own a tractor and not a welder". I turned and said, "I own a tractor but not a welder. guess that makes me one of those boobs". His reply, "Well now, that's your problem not mine". This guy was wearing a NH shirt like everybody else at this dealers so he had to work there. I told the yound man helping me to forget it and I turned and walked out of the store. As I was driving off a lady came out the front door waving me down to stop. I just kept driving. I won't be doing business there anymore and will just stick with my dealer from now on even if he has to order parts.

rant off

I have had a bda experience at a Case dealer. They lost my business when I wanted to buy a new tractor. I was dealing with the owner (father). I even sent a letter letting them know I was unhappy and why. His reply was "too bad". The son, who co-owns the business is very nice. Every time I deal with the father, I swear I will never go back. But the son is such a good guy I come back and try to deal with him only.
Bob

 

[Redneck_Randy]

My dealer called me wanting to know what happened. They called and told him I got upset over a comment made by one of there employees and I walked out without the parts. They wanted my number but he wouldn't give it to them until he talked with me first. I think that was darn nice of him. I told him to not give them my number. They told him to PLEASE tell me to stop in and ask for such and such and they would make things right with me. Hmmmmm

 

[sandman2234]

Redneck Randy,
If you go back to see them, so they can make things right, they will find out what your price is. Meaning how much it will cost them to be able to call you a boob and get away with it.
Just a thought,
David from jax

 

[Av8r3400]

For the right amount of discount, they could call me a bouncy boob if they wanted to.

 

[dfkrug]

I think they should give Randay a new welder. Then they should
think about their criteria for what makes a customer a boob.

 

[MikePA]

...they will find out what your price is. Meaning how much it will cost them to be able to call you a boob and get away with it.

I disagree.

Let's see...

1. Someone came running after him to try and apologize before he left.
2. They called the other dealer to get a name and a phone number
3. When they couldn't get this information they strongly asked that a message be given to Randy.

They know they made a mistake, they are apologizing and want to make it right. What's wrong with that?

P.S.
While odds are the person who made the comment was an employee, this something you need to verify. Why? I have a New Holland shirt and I don't work for a dealer.

 

[rox]

Hey Redneck, don't be sucha Redneck!!!

These people are bending over backwards to make right what was said by obviously a low level employee. You have gotten your pound of flesh, be a gentelman and accept their sincere apology. Some people just say what is on their mind, my parents are like that, we say, "What is on thier mind is on their lips."

There are lots of people with poor social skills, doesn't even make them bad people. Where you or I would think something and not say it, they just blurt out what is on their mind.

The owners of this dealership on the other hand sound like they have excellent social skills, let them do right by you they are maing an effort.

 

[shvl73]

I would go back and speak to the manager/owner. It sounds like they are really trying hard to do the right thing. One employee doesn't speak for the whole company, at least in this instance. The person who made the comment may be an otherwise good employee (or not) but I'll bet someone has spoken to him about what constitutes appropriate behaviour. I can't blame you for being upset but, the dealer is sure not happy about it and wants you to know that.