Frustrated with JD

[tld]

Very frustrated with JD regarding the purchase of a new 2025R. Sales person is difficult to contact and won't return calls. Said it would be here by 8-1. Messages left and no return calls. Guess if I'm not a cotton or peanut farmer buying a 350k piece of equipment I'm not worth much to deere.

 

[CobyRupert]

Is he on vacation? Ask his boss.

 

[jlgurr]

Hopefully it is just the person and/or the dealer business and not a reflection of Deere. OTOH, the dealer business and the person I dealt with on my Massey were awesome. He delivered ahead of schedule and followed up regularly for about a month to make sure everything was as I expected. They have been very helpful since with respect to maintenance and general questions too.

You might look for alternative dealerships in your area. Dad has a JD 4300 and uses a dealer for service and parts different than the selling dealer. Similar situation as yours.

 

[jaotguy]

just leave a message "if it's not here by your promised deadline of 1PM , don't bother to deliver ... just cancel the order ... I won't sign for delivery if it late" .... and leave it on the general answering machine ( not some extension ) .....

 

[bigtiller]

Don't get mad at JD, it's your dealer that is jacking you around.

 

[engine29]

Oh, and JD is supposed to be the greatest! Wrong. As said earlier, this appears to be a dealer problem, not manufacturer. That's the problem w/ these big dealers, they don't care about the small guy or the small equipment.

That sometimes happens when buying green!

 

[tld]

Unfortunately I am dealing with the dealer, not JD direct so I make my judgements on the dealer. Not fair maybe but why should I have to shop other JD dealers so I can spend 25k? If I shop it will be for another brand. When a transaction starts like this it usually doesn't get better.
After three msg today I went up to his place. He was sitting in his office hands behind his head. More promises. This has been going on for a month. Now says another 3-4 weeks.
A dealer with 20 locations across the southeast should be able to get this tractor. I think he forgot until just now. I'm just a small buyer.

 

[Eyecatcher]

You're absolutely right! You're small potatoes. He sees a one time sale with probably no repeat business. He'd rather pursue the hard dime than the fast nickel. He has probably been quite successful selling the big iron, and really doesn't want to be bothered. If it were me, I'd go immediately to the dealership, demand to speak to the owner and explain to him the whole situation. After he had jumped down the salesman's throat, and I'll bet he will, I'd thank him for his time, cancel the order and explain to him that if I had this much trouble purchasing, I couldn't imagine the problems I'd have with service, and go elsewhere. Believe me, there are a lot of dealers that would love to take your money.

 

[KennyG]

Every dealer is different. My John Deere dealer is a big dealer, multiple locations and sells lots of big equipment. When I come in to buy a quart of hydraulic fluid, they fall all over themselves to help me.

 

[Deerherd]

You're absolutely right! You're small potatoes. He sees a one time sale with probably no repeat business. He'd rather pursue the hard dime than the fast nickel. He has probably been quite successful selling the big iron, and really doesn't want to be bothered. If it were me, I'd go immediately to the dealership, demand to speak to the owner and explain to him the whole situation. After he had jumped down the salesman's throat, and I'll bet he will, I'd thank him for his time, cancel the order and explain to him that if I had this much trouble purchasing, I couldn't imagine the problems I'd have with service, and go elsewhere. Believe me, there are a lot of dealers that would love to take your money.

I wouldn't waste my time going down there, especially if the OP really was going to cancel. The chance of him finding the actual "owner" is nil, he did say he had 20 locations. It's a unique problem for Deere in many areas, taking your business to the next store is fine, he owns that one too!

Basically, you're just wading through salespeople until you find one you can stand. Hopefully he works at a dealer close enough to your house for service. Enough people will only buy Deere so this business model still works.

So the OP can either cancel or take his new place in the "When's my new Deere getting here" line. Either way, the dealer really doesn't care. Just remember, they do make different color tractors!