ETrailer.com NOT HAPPY

[Diamondpilot]

So as many of you know I work on trailers a lot. Last Monday I discovered on one of my own trailers with 6,000# axles that one of the leaf springs had a crack in the bottom two(shorter) springs. These are 3,000# each spring packs with 5 leafs each. Anyway, I started looking over the trailer more and found that another spring pack had a crack in the bottom spring. I decided to replace them all so I hit the net. After some careful measuring to figure out which spring pack I needed I chose ETrailer.com for my parts. I had bought many many items from them in the past with great service. This time it did not work out.

I ordered all four leaf spring packs and new hardware to install them. It showed everything in stock and in the past I get the stuff in about 2-3 days via UPS. ETrailer.com is in St. Louis and I am in Indiana so ship times are quick.

As of today I still had not received anything and no follow up emails. I called and they looked into it and all they could originally tell me is the order was "Pending". Long story short, the springs were out of stock when the site clearly stated they were in stock and they will now ship on Monday, a week later. I should have them by Wednesday. I am not happy at all. I would like to just cancel my order and get them somewhere else but in reality they will get them to me the quickest and I have the trailer torn apart taking up shop space.

This will be the last time I order from them unless they do something to make it right. I emailed them and pulled my history on their site and I had made about 10 orders totaling roughly $ 150 per order in the last 12 months. They are going to lose a good return customer.

Has anyone else had a issue with them? This is why I like R&P Carriages. http://www.randpcarriages.com/ If they say they have whatever you are needing they have it and they have it on my door steps in 2-3 days max.


Chris

 

[Dan Hunter]

I've hit etrailer four times in the last month and all good purchases.

 

[TedBell]

I ordered a hand winch and have had a few other small orders with no issues. Maybe they'll discount shipping for you or something.

 

[deerefan]

So as many of you know I work on trailers a lot. Last Monday I discovered on one of my own trailers with 6,000# axles that one of the leaf springs had a crack in the bottom two(shorter) springs. These are 3,000# each spring packs with 5 leafs each. Anyway, I started looking over the trailer more and found that another spring pack had a crack in the bottom spring. I decided to replace them all so I hit the net. After some careful measuring to figure out which spring pack I needed I chose ETrailer.com for my parts. I had bought many many items from them in the past with great service. This time it did not work out.

I ordered all four leaf spring packs and new hardware to install them. It showed everything in stock and in the past I get the stuff in about 2-3 days via UPS. ETrailer.com is in St. Louis and I am in Indiana so ship times are quick.

As of today I still had not received anything and no follow up emails. I called and they looked into it and all they could originally tell me is the order was "Pending". Long story short, the springs were out of stock when the site clearly stated they were in stock and they will now ship on Monday, a week later. I should have them by Wednesday. I am not happy at all. I would like to just cancel my order and get them somewhere else but in reality they will get them to me the quickest and I have the trailer torn apart taking up shop space.

This will be the last time I order from them unless they do something to make it right. I emailed them and pulled my history on their site and I had made about 10 orders totaling roughly $ 150 per order in the last 12 months. They are going to lose a good return customer.

Has anyone else had a issue with them? This is why I like R&P Carriages. http://www.randpcarriages.com/ If they say they have whatever you are needing they have it and they have it on my door steps in 2-3 days max.

Chris

Remember you are dealing with humans. Mistakes happen. They treated you well in the past.

 

[HHR]

One time a wiring bracket that was said to fit the plug I ordered had an incorrect hole pattern. I called customer service and they said to keep the part and they sent the correct one right away.

 

[Dmace]

R&P Carriages probably has 10% of the stock that eTrailer has, much easier to track...

I've ordered a part from Advanced Auto Parts which was "in the warehouse" only to find out a week later it was dis-continued. It happens.

A week to get two spring packs vs a couple days is hardly grounds to blast a company for, or are you just trying to push a local company instead...

 

[Capt Dan]

I placed a order with them a few years ago for some lug nuts and something else. Over a month went by and I purchased elsewhere. I thought they must have lost the order. Stuff finally showed up about six weeks after placing order. Haven't thought about using them since and lug nuts are now extra's still in the bag.

Dan

 

[Diamondpilot]

Guess I should give them another chance after listing to you guys. What ticks me off though is they clearly stated they were in stock. I don't mind mistakes but they had 4 days to MAN UP and let me know they were back ordered.

Chris

 

[Fixemall]

I always phone my orders in and make them verify stuff is in stock, got burned one time on a missing plug but that just set me back the time it took to use butt connectors.

 

[kneedeep]

I order a lot of things 'online' now as many of us do. I have found over the years that no company keeps inventory like the good old days. With the speed of the internet and ability to manage inventory, most companys only keep a few items on shelves and depend on the mfg. to be able to ship product as fast as it sells.
Somewhere in this long chain of supply and demand there is always a problem.

As far as customer service, I am afraid that will become a thing of the past as it requires a actual person to do a little more work than they want to.



:2cents: