EBay: shipping rant

[LD1]

Had a very frustrating ordeal this past week with ebay-paypal-ups-zorotools...

Background: every time in the past I have ordered off eBay, there were several steps to walk through and confirm things like address. Cause I have often ordered parts for other people and had shipped to their place instead mine. Something has changed.

Now it seems once you click the "confirm and pay" button, it skips confirming anything, and goes straight to apid and order complete.

Most of you know I moved about a month ago. Seems there are multiple places between PayPal and eBay to change addresses. I thought I had all of the changed.

Long story short, I placed order without getting the option to review/change address. Next screen showed order placed and shipping to my old house.

I instantly called zoro tools. Was informed that there was nothing they could do. Some BS between them and eBay that they "have" to ship to the confirmed address. Furthermore they said as long as I had forwarding services with USPS, there would be no issue even though it is shipped ups.

And here is a funny part. I was told that if it didn't work out, I can sent it back for a refund and re-order the part with the correct address. :mur: how the **** can I ship it back if I don't get it? And why would I want to ship it back if by some maricale I do get the part?

So fast forward to today. Package was returned to ups with a note on the tracking page saying "seller has moved, trying to obtain new address."

So I get in an online chat with ups to try to "aide" them in obtaining my new address. They tell me that there is nothing they can do and they cannot change an address on their end. Said I can either contact the shipper, or pick package up at their location (about 45 minutes away). I declined that. I paid for shipping, why would I want to go pick it up?

So I call zoro again. Explain everything AGAIN. Still unwilling to help. Told me they can have it shipped back to them, get refunded, and then I can re order the part.

I took their advice and requested a refund. And then promptly re-ordered the part from a different company.

Rant off. Sorry for being long winded.

 

[CowboyRon]

Had a very frustrating ordeal this past week with ebay-paypal-ups-zorotools...

Background: every time in the past I have ordered off eBay, there were several steps to walk through and confirm things like address. Cause I have often ordered parts for other people and had shipped to their place instead mine. Something has changed.

Now it seems once you click the "confirm and pay" button, it skips confirming anything, and goes straight to apid and order complete.

Most of you know I moved about a month ago. Seems there are multiple places between PayPal and eBay to change addresses. I thought I had all of the changed.

Long story short, I placed order without getting the option to review/change address. Next screen showed order placed and shipping to my old house.

I instantly called zoro tools. Was informed that there was nothing they could do. Some BS between them and eBay that they "have" to ship to the confirmed address. Furthermore they said as long as I had forwarding services with USPS, there would be no issue even though it is shipped ups.

And here is a funny part. I was told that if it didn't work out, I can sent it back for a refund and re-order the part with the correct address. :mur: how the **** can I ship it back if I don't get it? And why would I want to ship it back if by some maricale I do get the part?

So fast forward to today. Package was returned to ups with a note on the tracking page saying "seller has moved, trying to obtain new address."

So I get in an online chat with ups to try to "aide" them in obtaining my new address. They tell me that there is nothing they can do and they cannot change an address on their end. Said I can either contact the shipper, or pick package up at their location (about 45 minutes away). I declined that. I paid for shipping, why would I want to go pick it up?

So I call zoro again. Explain everything AGAIN. Still unwilling to help. Told me they can have it shipped back to them, get refunded, and then I can re order the part.

I took their advice and requested a refund. And then promptly re-ordered the part from a different company.

Rant off. Sorry for being long winded.

The same thing happened to me too. Luckily I tracked the package, and just picked it up at my old house when it showed it had been delivered.

 

[SPIKER]

noticed that too, I always ship to the womans place as I have had 2 things come up stolen or NOT delivered to the farm (as never had anything else stole.) Waiting for Amazon anti virus software form friday...

M

 

[s219]

PayPal has a longstanding "bug" where they store your old addresses, and when merchants use the system to receive your payment, it will randomly pull in one of the old addresses. Normally you should get a chance to select the correct one, but even then it's a pain. I always worry about situations like yours, where that address screen doesn't even come up, or by chance I forget to choose the correct one.

The real issue is that updating your address with PayPal and eBay has no effect on these old addresses. They will still pop up when placing orders through merchants. If you Google about the issue, you'll find that there is no way to correct this via your PayPal account. Some report success calling/e-mailing PayPal, but it didn't work in my case. Maybe an exorcist is needed.

Right now, whenever I place an order through a merchant and use PayPal, it defaults to my old address, then shows another old address, a deceased aunt's address (sent her flowers), the local Walmart's address (placed an online "ship to store" order once), and my parent's address 600 miles away (had orders sent to them in the past). And at the very bottom is my current address. Every dang time. No way to make it default to the new address. Sometimes I will avoid using PayPal because of this very issue -- of I have to screw around with my address, I may as well use my credit card and just type the real address in.

 

[ztrjim]

Wow that is crazy, I have never had any issues with ebay and I have bought 100s of items there. I am sorry to hear and maybe I am just lucky.

 

[LD1]

If it at least showed all the addresses and gave me a choice this wouldn't have happened.

For whatever reason the eBay/PayPal conglomerate didn't give that option this time?

But probably what irks me the most is that i messaged th through eBay (so they could see that it was really me) to let them know of the address error.

After a message mack stating they couldn't as per their obligations to eBay (which I find BS) I called them. Still said nothing they could do.

Soy question is why in the world were they so unwilling to help.

There are countless ways to prove my identity as if contacting them through eBay wasn't enough. Something as simple as sending them $1.00 (to be refunded) through PayPal with a note about the transaction and incorrect address. Then they would have had a message from me (the buyer) through eBay, a message from me (the payer of the item) through PayPal, as well as any confirmation numbers they wanted. I just don't get how a company can be so unwilling to help someone who just purchased from them.

All because they are soo worried about fraud and didn't want to take a few extra steps to verify I was who I said, they lost a sale, and any future business of mine. And while I am just a small drop in the bucket to them, I have spent a good chunk of money with them over the last 4-5, years on various specialty tools.

Just sad

 

[LD1]

Wow that is crazy, I have never had any issues with ebay and I have bought 100s of items there. I am sorry to hear and maybe I am just lucky.

I too have had hundred of purchases on eBay without issue. But the combination of moving, and not getting an option to change address screwed this up. And that may be my fault. Either not knowing the magical place to change my address within eBay/PayPal, or not knowing how to place the order to get that option??

I will continue to buy on eBay. Just not from zorotools.

In all of your transactions on eBay, are you always given the option to edit the shipping address? Or is it all streamlined like in my case?

 

[Pixguy]

I buy many items through ebay and always had the option of an address change. I have many addresses in there for reasons like yours but have never had the issue you had. I have zipped through the process and missed changing the payment from the default checking account over to my Visa acct., but I can see why they go nuts to stop fraud.

Too bad there's not a way to override that with the merchant after the sale. I might have gotten ebay involved as it was their fault.

 

[MarkF48]

I had some luck getting an ebay/paypal selling problem resolved by posting at the eBay Discussion Boards. I didn't get direct help from eBay/paypal, but I got a better idea from folks there that had had similar problems how to contact the right dept/person which helped.
Discussion Boards - The eBay Community

Haven't had many problems buying from eBay, only selling where the buyer is the problem.

 

[wrangler6831]

Its not hard on PAYPAL just go to PAYPAL log on to your account and click the GEAR symbol on the upper right hand side. You can ADD, EDIT or DELETE any address you have entered. I have never had a problem with EBAY shipping even when we changed over to the E911 address system.