Deere Dude
Elite Member
- Joined
- Feb 10, 2011
- Messages
- 3,886
- Tractor
- John Deere 3720
Recently I was part of a thread that beat up Cleary Buildings pretty bad. I can't find it now so I am starting one to update my experiences. Someone else started the thread with a gripe and I chimed in with my own complains and added a couple pictures of discrepancies. After some time past, Todd the VP posted that if anyone has a problem with their Cleary building to call him if not satisfied. In other words, put up or shut up.
I did that. I called him about the complaint I had from an install about 12 years ago. At that time right after the install I called the salesman back out and showed him the areas of concern and I felt he kind of brushed me off for some reason and gave me some false promises. "I'll get back with you." he said. He added, "It's a residential building, not a commercial building. I'll send somebody out." After 6 months passed I kind of forgot about it and I thought I was overreacting and the building didn't fall down anyway and I lived with it, but still was irritated by it to this day. One of my problems was, I was not sure what was supposed to be in a building as far as supports are concerned. That's why I hired someone else.
Where it stands today; The VP was very sympathetic to my concern. Maybe from the pictures floating around on the internet disparaging the company, or from a real legitimate concern for having a happy customer. It may be both. He sent a foreman out within 3 days to look at the building and he concurred that there were problems.
He told me, and he knew it was not an excuse, that at that time Clearey subcontracted out their work to private contractors and they dropped the ball. The salesman should have caught every problem when I mentioned them to him. But he didn't.
I mentioned to him that the next time I build one I will look at the blueprint and make sure myself, that all the lumber is in correctly. He told me that the building braces etc. should be common knowledge by the installer. That didn't seem to be accurate in my case.
But, he told me he would order the parts and have someone come out and fix everything up for me. That was about 2 weeks ago or so. After he left, I started pulling all the stuff off the walls where bracing had to be installed and about a week later I thought I might never see him again.
But, yesterday 3 guys come out with a trailer full of wood and some steel and started going to town. They took care of every concern I had and put a ton of bracing (wind braces and cross braces) in, that they readily admit should have been put in previously. They will be back when the snow is off the roof to change a panel that was ruined by a hammer miss. Suffice it to say, after that showing I am extremely happy with the building. They were apologetic and eager to please. I will definitely get a quote from them the next time around because of how they took care of this problem. But no matter which building I get, I will be a little wiser.
Some will say, I am sure, "This should never have happened, " and it shouldn't have happened. That is correct, but they fixed it with the pressure of TBN, the internet and a willing staff.
I did that. I called him about the complaint I had from an install about 12 years ago. At that time right after the install I called the salesman back out and showed him the areas of concern and I felt he kind of brushed me off for some reason and gave me some false promises. "I'll get back with you." he said. He added, "It's a residential building, not a commercial building. I'll send somebody out." After 6 months passed I kind of forgot about it and I thought I was overreacting and the building didn't fall down anyway and I lived with it, but still was irritated by it to this day. One of my problems was, I was not sure what was supposed to be in a building as far as supports are concerned. That's why I hired someone else.
Where it stands today; The VP was very sympathetic to my concern. Maybe from the pictures floating around on the internet disparaging the company, or from a real legitimate concern for having a happy customer. It may be both. He sent a foreman out within 3 days to look at the building and he concurred that there were problems.
He told me, and he knew it was not an excuse, that at that time Clearey subcontracted out their work to private contractors and they dropped the ball. The salesman should have caught every problem when I mentioned them to him. But he didn't.
I mentioned to him that the next time I build one I will look at the blueprint and make sure myself, that all the lumber is in correctly. He told me that the building braces etc. should be common knowledge by the installer. That didn't seem to be accurate in my case.
But, he told me he would order the parts and have someone come out and fix everything up for me. That was about 2 weeks ago or so. After he left, I started pulling all the stuff off the walls where bracing had to be installed and about a week later I thought I might never see him again.
But, yesterday 3 guys come out with a trailer full of wood and some steel and started going to town. They took care of every concern I had and put a ton of bracing (wind braces and cross braces) in, that they readily admit should have been put in previously. They will be back when the snow is off the roof to change a panel that was ruined by a hammer miss. Suffice it to say, after that showing I am extremely happy with the building. They were apologetic and eager to please. I will definitely get a quote from them the next time around because of how they took care of this problem. But no matter which building I get, I will be a little wiser.
Some will say, I am sure, "This should never have happened, " and it shouldn't have happened. That is correct, but they fixed it with the pressure of TBN, the internet and a willing staff.
