I was in the recreational power sports business for 30 years. Profit margins, Dealer markup, whatever you want to call it varies widely, depending on the item. Obviously on big ticket items, the margin/markup is a lot less than it would be on a your accessory/maintenance parts.
I watched our margin/markup on big ticket items (Snowmobiles / Boats & Outboard Engines) diminish over the years from around 18-20% in the early days, to being "Lucky" to end up with 5-8% at the end. Not only did the margins drop, the added costs that the Manufacturers charged us for things such as advertising materials, computer access, and inventory carrying charges continued to increase. Most will not believe it, but at the end, my major supplier was charging me $265 a month, just to have dealer access to their website, which was necessary for parts ordering, warranty registrations, etc etc......in other words, you had no choice. You were charged it on your parts account, and you paid it. Twice a year, we were automatically sent a collection of advertising material (Brochures and Showroom stuff) and automatically billed between $400 & $500 each time. Additional product Brochures over and above the original 25 which were included in the "Auto ship" kit, cost another $1.25 each. Just loved it when a "Showroom Browser's" kids collected one of everything while in the store, knowing they were all destined for the garbage when they got home.
Dealers today, are very hard pressed to be able to achieve a reasonable profit margin. Margins are for the most part driven by what the competition is doing. There always will be dealers that will sell the same for less. Many factors are involved in the pricing. How badly do you want to sell it, maybe the next interest payment on the item is due and the dealer needs the money, some dealers have lower operating costs possibly because they are better financed (have more capital behind them) whatever there are countless reasons why pricing varies. Believe me it is very frustrating being a dealer and trying to keep on top of what the market will pay in your area for a particular item. On top of all this, price shoppers will lie through their teeth, and tell you "Well I can get it at so and so's place for this price" when you know once they actually sit down and are prepared to buy, all the other added administration fees will sureley be added and the true price will probably be more than yours was, but by this time he's committed, and you won't see him again.
No one, and I mean no one, trying to keep a small to medium dealership above water is rolling in dough. Customers today, with the availability of the internet and being able to research prices are able to grind dealers to the bare minimums. The only thing a dealer can offer in order to try and maintain a margin that will keep him in business is the level of service he provides and the honesty and integrity of his dealership. Strangely, I found that when it all comes down to it, for most buyers today it's not the honesty and integrity, or good service, it all comes down to the almighty buck, and who has the lowest price. They don't even consider the potential of after the fact issues, and who will go to bat for them on warranty issues, or go the extra mile when they need help. In the majority of cases, it's all about the $$$.
I'm sorry for the length of this post, but I dealt with the public for many years, and believe me it was an experience. Most people have no idea how small the actual margin is between "True" dealer cost, and the "Suggested Retail" price. Some actually think dealers have a 30-40% spread to work with, where in actual fact, it's probably more in the 15-20% range, if you're lucky. So by the time the obligatory discount is figured in, you figure out what the dealer is left with. Unfortunately, there are many after the fact Manufacturer and inventory carrying costs that are non-negotiable and assessed to dealers outside of the so called "cost" price, that erode the margin, before you even start. I could write a book on how many "behind the scene" costs are being slapped on the dealers by all the Major manufacturers of "Big Ticket" Product lines.
You can shop the world but if you are comparing the exact same thing, and I mean excatly the same, and buying without a trade, when all is said and done, I would bet, you would be hard pressed to find a 2-3% difference between any dealer. I personally think a dealer should be entitled to at least a 10% - 12% profit margin. Believe me, he needs it to keep his doors open, so he can look after you, when you need him. If he can't make a "reasonable" profit, on the sale, he won't be able to provide that high quality service department you will certainly want should the need arise. Good quality service people don't come cheap, I know, been there done that. My top service guys were taking more pay home a week than I was, and they didn't have any of the financial risk I was exposed to. It's also funny, that Dealer service people for the most part also seem to think the dealer is rolling in money, and it's a real challenge to hold onto your good ones, to keep that "High Quality" in the shop.
The cheapest price is not always your best deal by any means. I do my research before a purchase, like everybody else, but in todays market, I feel that too many of us fixate on getting the absolute "Best Price", then when that local dealer you bypassed goes out of business, you wonder why.
I once had a customer, that was prepared to drive almost 100 miles to save a couple of hundred dollars on a purchase of over $15,000. I wasn't prepared to drop the price anymore, because the margin was far too slim as it was. When I brought up the point about any warranty issues, his response was "Well, I'll bring it to you, the warranty says I can take it to any dealer for warranty work". Dealing with the public........what a joy.
Again, sorry for the length, but this topic was an ongoing issue for me, during all the years I had to deal with it, and I just felt like venting a bit. I sure am enjoying retirement from that rat race.
REV
REV