LD1
Epic Contributor
I apologize cause this is going to be long but I need the vent.
A little background info. I have been with nextel/sprint for 5 years. 2.5 years ago, my wife and I decide to get the family plan so we only have one bill. Plan is 69.99. About 1 year ago we add unlimited text to both lines for 20 more. So by basic plan (reaccuring charges) is what nextel calls them is 89.99 However, due to discounts through my wifes work 17% I actually only pay between 85-88 per month.
About 1 month ago when I got laid off, I decided to switch plans, as we don't have a house phone, and I knew I would be on the phone alot looking for a job and phone interviews and stuff. Look online and decide on the everything messaging family plan at 99.99. I figure only 10 more, go from 700 min to 1500min, and have multimedia messaging instead of just text. So I call them up to switch, guy asks if I want the direct connect cause it don't come with the plan, I asked how much and he said $10 per month. I said ok. I ask how soon it will take effect since we are in the middle of a billing cycle. He said it would take effect now, and I would be pro-rated on the new plan and credited for the old plan. So now i'm on a plan which will cost me 109.99, which is $20 more than before.
So last night I opened by bill from sprint......$146.xx.
I call sprint, they look into it and said I was credited the right amount and charged the right amount. I asked how that is possible. My bill shows a credit of $30 and a prorated charge of 66.66, + like 6.67 for the dicect connect.
So they charged me for 2/3 of a month on the new plan and only credited me 1/3 on the old plan. Last month I paid like $86 and used it for 1/3 of a month.
So basically I paid for 2/3 of a month on the old plan and 2/3 of a month on the new plan. =4/3 which is over payment in my book.
The guy looks and says that they only have another $14 left to credit me and he cant do that cause then I would have paid nothing for the first 1/3. I said how is their only $14 left when I paid you 86 and you credited me 30. Shouldn't their be like $56 left. And then He kept rattling on about my discounts and surcharges and taxes, etc. Bottom line I asked him....I paid you 86 last month, can't you give me a break down as to where it went?
He said no because when I switched plans and the system prorated the old plan and changed everything. I said well let me tell you where it went as I hve my bill right here...$72 went to the plan(reaccuring charges) $3 sprint surcharges, $5 taxes and the other 8 was nickle and dime charges and overages. So I paid 72 to the plan -30credited =42 NOT 14 like he says.
He kept referring to different pages on the bill and trying to assure me everything is their and is correct.
Cell bills are so messed up. Seriously someone needs a masters degree just to make heads or tails of them.
He told me not to worry because my future bills should't be as high due to the pro-rating. Wait a minute here, I would believe that if I downgraded, but I upgraded. I use the first part of the month on the cheaper plan and the last part on a newer more $$ plan. Shouldn't this bill be cheaper than the ones to follow, Since I was still on a cheaper plan for the first part of the month?
He said that is due to it being prorated and me being credited, But How could I possibally have been credited the right amount??? I'm used to paying 85-88 per month and I signed up for a plan which is 20 more. I expected to see my bill at ~110, not 146. Anyways after all this he said the only thing he could do is submit a case and have it reviewed by the other supervisors. I asked how long that would take and he said 5-7 days.
I told him that if someone doesn't figure this out on their end, and I have to pay this $146 That it WILL be the LAST money that sprint ever gets from me.
A little background info. I have been with nextel/sprint for 5 years. 2.5 years ago, my wife and I decide to get the family plan so we only have one bill. Plan is 69.99. About 1 year ago we add unlimited text to both lines for 20 more. So by basic plan (reaccuring charges) is what nextel calls them is 89.99 However, due to discounts through my wifes work 17% I actually only pay between 85-88 per month.
About 1 month ago when I got laid off, I decided to switch plans, as we don't have a house phone, and I knew I would be on the phone alot looking for a job and phone interviews and stuff. Look online and decide on the everything messaging family plan at 99.99. I figure only 10 more, go from 700 min to 1500min, and have multimedia messaging instead of just text. So I call them up to switch, guy asks if I want the direct connect cause it don't come with the plan, I asked how much and he said $10 per month. I said ok. I ask how soon it will take effect since we are in the middle of a billing cycle. He said it would take effect now, and I would be pro-rated on the new plan and credited for the old plan. So now i'm on a plan which will cost me 109.99, which is $20 more than before.
So last night I opened by bill from sprint......$146.xx.
I call sprint, they look into it and said I was credited the right amount and charged the right amount. I asked how that is possible. My bill shows a credit of $30 and a prorated charge of 66.66, + like 6.67 for the dicect connect.
So they charged me for 2/3 of a month on the new plan and only credited me 1/3 on the old plan. Last month I paid like $86 and used it for 1/3 of a month.
So basically I paid for 2/3 of a month on the old plan and 2/3 of a month on the new plan. =4/3 which is over payment in my book.
The guy looks and says that they only have another $14 left to credit me and he cant do that cause then I would have paid nothing for the first 1/3. I said how is their only $14 left when I paid you 86 and you credited me 30. Shouldn't their be like $56 left. And then He kept rattling on about my discounts and surcharges and taxes, etc. Bottom line I asked him....I paid you 86 last month, can't you give me a break down as to where it went?
He said no because when I switched plans and the system prorated the old plan and changed everything. I said well let me tell you where it went as I hve my bill right here...$72 went to the plan(reaccuring charges) $3 sprint surcharges, $5 taxes and the other 8 was nickle and dime charges and overages. So I paid 72 to the plan -30credited =42 NOT 14 like he says.
He kept referring to different pages on the bill and trying to assure me everything is their and is correct.
Cell bills are so messed up. Seriously someone needs a masters degree just to make heads or tails of them.
He told me not to worry because my future bills should't be as high due to the pro-rating. Wait a minute here, I would believe that if I downgraded, but I upgraded. I use the first part of the month on the cheaper plan and the last part on a newer more $$ plan. Shouldn't this bill be cheaper than the ones to follow, Since I was still on a cheaper plan for the first part of the month?
He said that is due to it being prorated and me being credited, But How could I possibally have been credited the right amount??? I'm used to paying 85-88 per month and I signed up for a plan which is 20 more. I expected to see my bill at ~110, not 146. Anyways after all this he said the only thing he could do is submit a case and have it reviewed by the other supervisors. I asked how long that would take and he said 5-7 days.
I told him that if someone doesn't figure this out on their end, and I have to pay this $146 That it WILL be the LAST money that sprint ever gets from me.
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