Bought a Full Pallet Load at Tractor Supply and They Charged Me for The Pallet

[WM75Guy]

Have you ever bought a pallet load of anything and they would not let you have the pallet it was stacked on? I got the Tractor Supply Company 10% off coupon in the mail. Went to my local store in Athens to buy a pallet load of shavings (normally a 5% discount), 12 4'X6' 3/4" stall mats and Strongid 2X wormer. They were out of mats so the cashier called the Canton store and they had plenty of stall mats so I drove 25 miles to the Canton store. After paying $750 I went out to get things loaded on the trailer. The lot guys came out with a forklift and brought out the shavings. They stand about 10' tall and are at the max lift for my FEL so I always have them split it and put 20 of the 45 bags on a second pallet and wrap it with shrink wrap. The Athens store has done this for the last 5 years.

The Canton store not only did not want to let me have a second pallet but told me they had to unload all the bags on my trailer as I could not have the pallet the shavings came on. The mats were also on a pallet but I could not have it either. They wanted to stack everything on the trailer so would have to unload by hand. I explained that I unloaded with forks on the tractor. Still could not have the pallets as company policy changed this last year and they have to send the pallets back. I told them never mind I would get a refund and the head guy said I could buy the pallets for $8 each. We went back inside and I paid the $24 as I wanted the pallet under the mats. When I asked if I returned the pallets could I get a refund he stated they would not take them back.

I don't think I will be going back to the Canton store any time soon. Seems they don't understand the concept of a pallet load comes with the pallet or the concept of customer service. I will have the Athens store order what I need and wait for it.

 

[gwdixon]

The pallet charge is standard practice. The store pays a deposit on the pallet and forfeits if the pallet disappears. In other words, it costs them money. As you found, it is $8 at TSC.

Same from taking pallets from behind supermarkets and big box stores. I used to load up pallets for building pig pens but no more. There are surveillance cameras and rent-a-cops patrolling the parking lots.

 

[dave1949]

Well, keep the pallets and next time you buy something on pallets, tell them you want it stacked on your pallet.

 

[txdon]

The lumber store in town charged me $17 for the pallet when I bought a pallet of cement (42 bags). They said to keep my receipt and when I bring it back they would refund me. On my paver project I just kept exchanging the pallet (10 times) until I was finished with the driveway 3 years later. I took back the last pallet and showed them my original receipt and got my refund. They said that that was the oldest receipt for a pallet they had seen.

 

[dragoneggs]

Yep... bought a bunch of retaining wall block, delivered with a $20 deposit per pallet. The frustrating part is that I have to spend the gas money and time just to get my money back... oh well :confused3:

 

[Soundguy]

yep.. same here.. they won't let you have the pallet. they didn;t even offer to let me buy it.. Last time I went in for a pallate of feed I would have loved a pallet

 

[Tractor Seabee]

Around here there are two types of pallets, returnable and throwaways. Everywhere requires a deposit for the returnable ones and they are used over and over. Never have a problem getting the throwaways even at the big box stores. They are glad too get rid of them as it cost them to do that. We use a lot of pallets for our firewood operation. Yea, we have to replace or add a board now and then as the throwaways are not well constructed. Around the place we put everything on pallets for easy moving. Everything goes on pallets. I am with Randy on this. I stop going places that don't value my business enough to make it easy on me to unload.

Ron

 

[hawkeye08]

I don't buy much on pallets, always got the pallet for free. Must have been the throwaways. I need to pick up a load of pallets so I can take better advantage of using my forks around home.

 

[buckeyefarmer]

TSC here has never charged for pallets.

 

[Katahdin]

Me neither, I've bought several tons of ECO blocks by the pallet here at the TSC in Scarborough and have never been charged for it.