BIG problem with a NEW Cub yanmar! anyone else?

[jnelson]

I agree with both Hozen and VinceSMTA. Spoolintruck did start out on the wrong foot by jumping into this forum right out of the gate implying big problems with Cub Cadet and asking how many of us have had issues, though he did not reveal the nature of his problem. He also set a very offensive posture by threatening to try force Cub to purchase the tractor back. In subsequent posts the nature of his problem became clear and was even solved, though I don't think his approach to seeking service would endear him with any dealer.

I was one of the first responses to his initial post pointing out the lack of information and tone used. I don't think my post 'bashed' Spoolintruck but maybe he interpreted it that way. I do think that subsequent posts did get more aggressive in tone and there is a tendency for things to get over-analyzed in threads like this.

The most important thing here is the fact that the tractor did get repaired and is now working properly - and with no major potential Cub Cadet defect as implied in the first post. I'm glad Spoolintruck has his tractor running right and can enjoy ownership now.

The second thing this post reveals is the problem and challenge associated with obtaining warranty support from the dealer network after the sale - particularly when the servicing dealer is not the selling dealer. The fact is that the obligations of dealer warranty service are not the same as some people think or expect. And in fairness to the dealers it is hard for them to go above and beyond for someone that purchased elsewhere. In theory it's nice to think that you can get your tractor warranty service anywhere. This concept is probably driven by auto dealers where it is important for no other reason that people travel far from home base in their cars. In most cases it is not even feasible to drive tractors to the closest servicing dealer - they need to be moved by trailer.

Maybe the best response to this thread is to let it go now and for Spoolintruck to start a new thread about a project he has been able to accomplish with his new (and properly running) tractor. And don't forget to include pictures! We all like happy endings, right? :thumbsup:

JN

 

[scoutcub]

Sorry guys, but I actually agree with him. The guy had a super crappy experience with cub cadet and no one associated with cub cadet jumped at the chance to make it right. I also agree that, for the most part, customer service has gone out the window. When I bought my tractor, I didn't buy from my local dealer either. I could get it cheaper elsewhere and, even when given the chance to match the price, they refused. So, their loss. In this situation, this guy is forever turned off by everything cub cadet due to one bad situation that could have been turned into a good story about excellent customer service. Instead, everyone associated with Cub in this story decided to do as little as possible. Then, to add insult to injury, the guy comes on here to vent a little and people jump his case acting like its HIS fault. I'd be turned off by this community too.

If you reread the OP's posts you'll see Cub did come thru in the end. Sometimes it takes a few phone calls or to have to speak to the right person.
And Vince is absolutely right, he drew fire on himself by showing up guns blazing, slamming Cub, should've got the Kubota, bold letters, exclamation marks, etc. Of course that's going to draw some heated responses. If you'll look on the bottom of his second post, Bird had to edit his post for inappropriate language....
I agree in this day and age customer service is not what it used to be, or should be. You have to fight a bit harder to make things right.
But, when you think everyone should drop everything to attend to your needs right NOW, you're not being very realistic.
I think the OP could benefit by communicating a little better. I wish him the best of luck with his new (fixed) Cub whether he stays a member or not.

 

[MrHiggins]

Glad to see people have calmed down about Spoolintruck's posts. There is no reason to diss him or anyone else on TractorByNet. He was stating his worry & feelings about spending so much hard earned money on a tractor he can't use. I know how he feels because I have one that has had a lot of problems and it cost as much as my GMC pickup. The latest is the Hydrostatic is kaput, will be going to the dealer. It could be as simple as a bad relief valve or need a whole new tranny or pump. I could be looking at a few hundred $ or a few thousand $ to get it fixed & it does make me mad because it isn't even paid for yet. It has always had above & beyond required maintainance.

I understand dealers taking their customers first and will even take commercial
customers in ahead of homeowners. My dealer did that for me when I did commercial lawn cutting. He would get it fixed the day I brought it in so I could keep my customers happy. However, they should take on all repairs even when the equipment was purchased elswhere. If they made Spoolintruck happy, maybe he would buy from them next time.

 

[jnelson]

Warranty and dealer service is a tough nut. On the one hand anyone that spends the amount of money required to purchase one of these machines wants everything to be perfect and if a problem occurs they want it fixed right now. Further, given the cost to replace or repair something major creates fear in the customers mind that they will somehow not be covered and will have to stand the cost until they confirm otherwise.

On the other side of the fence both manufacturers and dealers are squeezed to provide as much product per dollar as possible leaving little room to set aside some profit to cover future service needs of the customer.

I don't know if there is any perfect answer to this. I do think it does speak to the overall quality of these machines that people have come to assume the high degree of reliability and warranty service that they do. Then again, maybe the fact is that customers are more reliant on the dealers due to the significantly increased complexity of modern tractors. In the old days people expected to (and did) perform their own repairs right in the field or barn.

JN

 

[CubMon]

Well, I TOTALLY agree with Spoolintruck about this forum. There are apparently a 'special' little group of mouthy people here who have all the answers. Like a group of pointy heads with them all pointed in the exact same direction and you make your little minds up first thing in the morning.
I wouldn't be posting this if you had done what Spoolintruck requested; erase the whole thing! And CHUCK your self righteous advice!

 

[jnelson]

CubMon,

If Spoolintruck or anybody else doesn't want the advice of pointy heads the simple solution would be to not ask for it in the form of a question like the first post. Yes, pointy heads do make up their minds first thing in the morning (it doesn't take them four months to think up a reply like some people). And regarding your recommendation to 'CHUCK the self righteous advise' I'm sure all the pointy heads will be more than happy to do just that any time someone requests it with an off-target post (chuck it right at them that is)! :laughing:

Here's some pointy head self righteous advice right now. Have a good day!

JN

 

[Gator6x4]

Well, I TOTALLY agree with Spoolintruck about this forum. There are apparently a 'special' little group of mouthy people here who have all the answers. Like a group of pointy heads with them all pointed in the exact same direction and you make your little minds up first thing in the morning.
I wouldn't be posting this if you had done what Spoolintruck requested; erase the whole thing! And CHUCK your self righteous advice!

"CHUCK" I haven't heard that in years. I was as little slow the first time I heard chuck, it took me two days to understand the guy was talking about throwing something.

 

[jnelson]

I haven't heard that in years.

Actually, reading some of CubMons other posts reveals that he is quite up to the leading edge of technology considering the welding he performs (see quote below).

Last count, there were four niobium welders in the world, and I are one...!

Heck, when it comes to welding I'm lucky to get two pieces of metal stuck together much less trying to pronounce the equipment he runs. Niobium? What the ......... is that? :confused2:

From his post it sounds like CubMon just got up on the wrong side of the bed the other day - something I do quite often myself. I couldn't help myself from tweaking him a bit about it. I hope I didn't offend him too bad. I may need an expert welder for something some day and it sounds to me that he is at the top of the class in that department! Good welding is both art and science - I tip my hat to him for that.

JN