5 weeks at the dealer?

   / 5 weeks at the dealer? #1  

Anonymous Poster

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I have a tg1860 lawn tractor, 5 weeks ago I took it to my local dealer for a sliped belt and a bent steering rod. It took them 3 weeks to put the belt back on and we are still waiting for the rod.Is this normal? or is this dealer screwing around? I've had to bush hog my front yard,the grass got so tall.Is there somewhere to complain to? P.O'd in VA
 
   / 5 weeks at the dealer? #2  
Wouldn't be ok with me. I went through the local Kubota dealers shop and got a comitment from the owner about normal service times. They were roughly one day for off season and up to 5 days for busy season. I am sure if they couldn't get a part, that they would explain that to me and we would work out something equitable.

In the original contract they agreed to send out a like size tractor including pick up and deliver until mine came in. I was able to get it within a day or two of the agreed date and did not have to use their loaner, but I recognize that they are a very good dealer and treat their customers well. I will make my next purchase from them, too.

Ask the dealer if he can straighten the rod so you can use the mower until the part comes in. /w3tcompact/icons/smile.gif
 
   / 5 weeks at the dealer? #3  
Indeed thats does seem a little long.

I would check for another dealer,or order the part and install it myself.

I've some dealers not just tractor dealer,they wait until they have X amount of dollars in parts before order from the company....little shady if you ask me.

Good luck and try and stay cool until you get your rider back.

Thomas..NH
 
   / 5 weeks at the dealer? #4  
To answer your questions it's possible about the rod but for a belt I don't think that it should take that long, unless the shop is booked out that far and the dealer should have told you that up front.
At work right now I'm booked out six weeks (I work on R/V's) and before long it will be longer than that. The people know when they make the drop off when the unit will be worked on.
Now my L3750 is still in the shop also it's been there going on 4 weeks but after the first couple of days they brought out a loaner a B20 so the dealer is looking out for both of us. It keeps me from calling and also keeps me happy--I do spend a good bit of money there as well.
If I were in your shoes I would request a loaner and try to get a date when the tractor will be fixed it's the least a dealer can do to service his customers. I know your upset but don't go in there and blow your top just try to keep a level head and you will get alot more than you might expect. I always try to treat people how I like to be treated---explain you problem so he knows where you stand.
The salesman is mad at me because he can't sell the tractor as long as it's at my house---life goes on /w3tcompact/icons/smile.gif
Good luck

Gordon
 
   / 5 weeks at the dealer? #5  
The big problem is knowing where the fault lies. That seems excessive, but there may be nothing the dealer can do about it. Unlike Gordon, whose repair business is booked far ahead, my little part time air tool repair business is so little that I do every job within one day; however I have had to wait as much as 12 weeks for a backordered part. Fortunately, most parts I don't have in stock, I can get within a week or less.

Bird
 
   / 5 weeks at the dealer? #6  
Parts at our shop can be a very big problem. The parts room is very well stocked, but in dealing with so many different brands it seems like what ever we need is never in stock. Some brands and parts are very easy to get while others can have a 4-6 week delivery date. This depends alot on the what the item is.
As far as ordering one large r/v maker gives us a better discount off of the part if we order on our order days which is Tuesday and Friday. It helps keep the parts line open at their end. A few other suppliers have a minimun order amount dollar wise to get the best discount so this could come into play as well.
I wish that I was only booked out a few days then I could watch the weather channel for the forecast and pick the nice sunny days to take off. The boss has tried to hire new techs and they are just not out there. It's a niche, I came from boats which is much like a r/v tech you must be well verused at alot of different things and the systems are pretty much the same NOT. I had alot of learning to do to get up to speed on r/vs. You know from owning some Bird there is nothing like um./w3tcompact/icons/smile.gif

Gordon
 
   / 5 weeks at the dealer?
  • Thread Starter
#7  
Gordon, you must be slow if you had problems. What's so hard about being an RV tech? I have a motorhome and have no problems. (I WISH) You have to be an automotive electrician, a "house" electrician, (and if you don't know the difference you'll be dead soon), a plumber, a refrigerant/AC repairperson, a furnace tech, a truck mechanic, automotive bodyman, cabinet maker, upholsterer, van conversion genius, woodworker, glass installer, propane appliance whiz, awning repair person, electric step and fire tech for smoke alarm technician, need I go on? You also have to able and willing to work with your arms and legs in positions and places that are FAR WORSE than anything on your car or home. Plan on not having any light to see anything. Hope to God the place doesn't stink and that Fido was wearing a flea collar. Learn to diagnose mold locations with your finger in the air because you'll never find it by looking.

There's nothing so precious and rare as a qualified and quality minded RV tech because it's just too danged much to know. They should be carried in parades on the backs of us lowly RV owners most of whom don't know how lucky we are that we are motoring down the road and able to have fresh water, cold drinks, a warm house, plumbing etc etc etc.

Oh and one more thing, you also have to have a huge amount of tolerance for the people and patience in repairing something the "homeowner" has already started, ah...and not been successful at completing! And any repair that needs doing...you need to have it done before they have to fix lunch. Long term problems or preventive maintenance. Just resign yourself to the fact that they are NOT going to come by in February. They'll see you the Thursday before Memorial Day. Every one of them!

Gordon...my hats off to you!

Del
 
   / 5 weeks at the dealer? #8  
Heck Gordon, ain't nothin' to fixin' those RVs as long as you know how to fix everything you would find in a house and everything you would find in a bus or truck plus generators, leveling jacks, and a few other little things like that./w3tcompact/icons/laugh.gif All it takes is an electrician, plumber, carpenter, mechanic, and appliance repairman./w3tcompact/icons/laugh.gif

Bird
 
   / 5 weeks at the dealer? #9  
I posted a reply before I read del's; I like his better./w3tcompact/icons/laugh.gif

Bird
 
   / 5 weeks at the dealer?
  • Thread Starter
#10  
Bird, but you brought up the generator and jacks! /w3tcompact/icons/smile.gif
 

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