Absolutely correct. And I have seen this issue before, where Mahindra is working at the corporate office, working with the engineers in the background and such, and yet are slow to contact the dealer or customer. Meanwhile, the customer/dealer feels a bit abandoned while there is serious work towards resolution in the back ground. As a dealer, I'd insist on a plan of action and timeframe.
If they have no timeframe, then I go to the "unsolvable problem" scenario and I'd insist that we slip a new tractor into the package. Customer keeps his loader, backhoe, heck even his tires and seat if they wish, just put a new tractor under the customer. On the few buy backs that I have handled without OEM help over the years, that is what we have done. Then we fix the issue - because given some time all problems with tractors are solvable. Then test the tractor, perhaps use the tractor for a month or two as a yard tractor to make sure it is good. Then sell it with warranty. Overall there is a loss of profit, maybe all the profit, but nearly a breakeven when all is said and done, and that is part of the cost of doing business. And the customer still likes you and tells his neighbors good things.
Gasifier, if it is all as you say and there is not another side of this story, then I am with you on this. I'd want a time frame, a good solid plan or I'd want another tractor. I think my opinion, for what it is worth, is fair to both Mahindra and the customer. Call the dealer and tell them you need a call from Mahindra today. Not tomorrow.
Mahindra if you are reading this, communicate with the customer. I know you care about your customers, but they can't tell if you are not talking to them.
