What a nightmare, please read.

[IH782]

Tractor has been at the dealers for 40 days.

 

[IH782]

I would work with the dealer for a loaner tractor. Your trying to make a living and there is probably a 3400 hour tractor setting on the lot. If you were given use of it for a month little would be lost. Personally I like my Kubota. Hope you get the needed parts.

A loaner was given. As of right now I'm just trying to get the tractor fixed RIGHT and not just thrown together (their was metal shavings stuck in the rear remotes) when the pump gets here, if it ever does.

Mahindra will NOT let us open the pump.

If it's open I have to pay for it, and it's not cheap.

 

[ultrarunner]

Dropping the ball on communicating is a surefire way to damage the relationship...

I manage apartments and always return calls out of courtesy...

We came real close to going RED and then the Kubota Dealer mentioned he was getting Harvest returns with full warranty and the deal just made sense.

 

[IH782]

And, once again, a loaner was given because I included it in the original contract with the dealer that if something like this happens we would get one.

 

[ultrarunner]

The 4 corners of the contract subject to applicable law outlines each party's obligations.

I fully understand where you are coming from... that said... having a loaner goes a long way to making you whole... speaking as an Arbitrator...

Appears the time frame outlined to effect repair has so far been accurate.

All you can really do is hang in there... unless you can convince the Dealer/Manufacturer to rescind the sale or outright replace/credit you on the tractor.

The basic premise for Arbitration is the defect must substantially impact the Use, Value or Safety... providing a loaner mitigates the Use claim at least for the short term.

Not that it matters much... but the number of days out of service automatically extend your warranty where I am...

Most hearings for buyback/replacement provide several attempts for repair... especially when a loaner is provided.

 

[Luke'sScreenName]

Dave made a very interesting point; why wasn't someone like the OP "brand loyal?" The OP had a previous, very good, experience with another brand.

Well I think Mahindra and several other brands (e.g. LS) know that, for a segment of the buyers, UPFRONT cost/value holds the vast majority of influence on purchase. And value is defined as purchase price compared only to qualities that are easily quantified on an excel spreadsheet.

So, if you are Mahindra and competing for this market segment, all the marketing department has to do is create a spreadsheet of competitors tractors with things like FEL capacity, HP, and turning radius, and a long (but extremely limited warranty. Then take this list to R&D and say "make us a tractor that at least meets the competition on most of these specs, quality/reliability only needs to meet X threshold levels". They can then price the unit 10% less than the competition.

This "formula" will sell X number of tractors regardless of the rest of the picture.

Everything else the company does only has to meet minimum "threshold" levels. Dealer support doesn't matter. Parts availability doesn't matter. Reliability after 5yrs, warrenty fufilment, quality control... None of these things matter much.

Putting resources into these other services cost money. If Mahindra devoted resources to these things (like calling a customer back or expidited shipping) then it would have to raise tractor prices.

Upfront cost should matter so you can't blame the OP for changing. I'd be beyond frustrated too but when you buy the premium you pay for one of the big 'two' is not just for the "name." You also get the other resources they have invested in. Regardless, this is your livelihood and Mahindra should be ashamed.

Also, please don't think I'm suggesting that this type of thing can't happen with "premium" brands (it does) but I think anyone would be hard pressed to suggest that it is nearly as freguent (especially as a percent of units sold!).

Just my thoughts...

 

[Kubota 2350]

Dave made a very interesting point; why wasn't someone like the OP "brand loyal?" The OP had a previous, very good, experience with another brand.

Well I think Mahindra and several other brands (e.g. LS) know that, for a segment of the buyers, UPFRONT cost/value holds the vast majority of influence on purchase. And value is defined as purchase price compared only to qualities that are easily quantified on an excel spreadsheet.

So, if you are Mahindra and competing for this market segment, all the marketing department has to do is create a spreadsheet of competitors tractors with things like FEL capacity, HP, and turning radius, and a long (but extremely limited warranty. Then take this list to R&D and say "make us a tractor that at least meets the competition on most of these specs, quality/reliability only needs to meet X threshold levels". They can then price the unit 10% less than the competition.

This "formula" will sell X number of tractors regardless of the rest of the picture.

Everything else the company does only has to meet minimum "threshold" levels. Dealer support doesn't matter. Parts availability doesn't matter. Reliability after 5yrs, warrenty fufilment, quality control... None of these things matter much.

Putting resources into these other services cost money. If Mahindra devoted resources to these things (like calling a customer back or expidited shipping) then it would have to raise tractor prices.

Upfront cost should matter so you can't blame the OP for changing. I'd be beyond frustrated too but when you buy the premium you pay for one of the big 'two' is not just for the "name." You also get the other resources they have invested in. Regardless, this is your livelihood and Mahindra should be ashamed.

Also, please don't think I'm suggesting that this type of thing can't happen with "premium" brands (it does) but I think anyone would be hard pressed to suggest that it is nearly as freguent (especially as a percent of units sold!).

Just my thoughts...

Good post, and right to the point.:thumbsup::thumbsup:

 

[sixdogs]

Even way back when Kubota was a much smaller company, I heard that they stood by their product. The Japanese have learned to do that. Same with Deere. Maybe not as much as we would now like but they generally have stood by their products for over 100 years. That's why they have brand loyalty and why the others better figure it out or they won't make the long term cut. Someday sales will stall for a while and customers wont be so easy to come by.

 

[IH782]

The 4 corners of the contract subject to applicable law outlines each party's obligations.

I fully understand where you are coming from... that said... having a loaner goes a long way to making you whole... speaking as an Arbitrator...

Appears the time frame outlined to effect repair has so far been accurate.

All you can really do is hang in there... unless you can convince the Dealer/Manufacturer to rescind the sale or outright replace/credit you on the tractor.

The basic premise for Arbitration is the defect must substantially impact the Use, Value or Safety... providing a loaner mitigates the Use claim at least for the short term.

Not that it matters much... but the number of days out of service automatically extend your warranty where I am...

Most hearings for buyback/replacement provide several attempts for repair... especially when a loaner is provided.

Yes, the loaner was a big help and I mostly understand the legal aspects of it, lol.

BUT, I still can't comprehend the way I have been treated my Mahindra. When I say I will call someone back I do it, and not two week after I said I would.

At this point I just want to make sure the pump has not had metal go through it. If it has, the pumps on the engines are junk as are the packings in all the hydraulics.

 

[IH782]

Dave made a very interesting point; why wasn't someone like the OP "brand loyal?" The OP had a previous, very good, experience with another brand.

Their were reasons why we went with Mahindra, one was dealerships going out of business, and I other is we just wanted to see what the competition offered.

Just because you have bought a Ford for 30 years doesn't mean Chevy or any other brand hasn't made great strides in the industry.

 

[sd455dan]

I keep thinking about these 2 statements from your first post:


Before the leak we pulled out 2 pieces of metal slag that got stuck in the quick connects on the rear remotes.


At the 50 hr service the suction filter was PACKED with metal.



Is the sump common for most of the tractors internal lube ?

Wouldn't Every bearing in the drivetrain, - multiple shaft support bearings, and (ring gear, pinion also have had the metal contaminated fluid run thru them regardless of whether the intake fluid was being filtered for the hydrostatic pump/drive motor(s)? This doesn't include FEL hydraulic ram seals, rockshaft piston seals and the pto seals which also could possibly have been exposed.

If the tractor is repaired- can the hydraulic fluid be tested by a lab (oil analysis) at intervals to give the OP some sense of security? for the intake filter to be Packed with metal at those low hours- it would seem a lot of metal has been moving around/ thru that drivetrain also depending on what kind of metal ( big difference between hardened steel versus say bearing babbit) in the damage it can do to.

 

[paulfun9]

Yes, the loaner was a big help and I mostly understand the legal aspects of it, lol.

BUT, I still can't comprehend the way I have been treated my Mahindra. When I say I will call someone back I do it, and not two week after I said I would.

At this point I just want to make sure the pump has not had metal go through it. If it has, the pumps on the engines are junk as are the packings in all the hydraulics.

If there is any possible way everything else could be polluted and Mahindra or the dealer isn't taking the steps to ensure it isn't then If it was me the tractor would never come back to my property again! Yes I would sell it, actually have the dealer sell it and take the loss now rather than later when something else goes wrong. I would then take myself to a different dealership and purchase a new tractor of a different manufacture. Any attachments that were hooked to it would be opened up and purged of any fluid that came from it before being used on the new tractor.

 

[sixdogs]

You would think that everything is contaminated and that not investigating things now is only going to lead to more warranty problems later on. Then they go through this all over again.

 

[Steppenwolfe]

Here's the proof. Mahindra is 10 time's better tractor than John Deere, Just get on and go, and come's with a 5 year no BS power train warranty, they just have to work on their customer service department.

Mahindra 2538 vs John Deere 338E - YouTube

:licking: Here we go...

 

[Steppenwolfe]

I think Mahindra will do the right thing and will buy the tractor back, and bury it out at the Meadowlands with Jimmy Hoffa...

 

[94BULLITT]

I think Mahindra will do the right thing and will buy the tractor back, and bury it out at the Meadowlands with Jimmy Hoffa...

That is after they put another hydro in it without touching the rest of the hydraulic system and it wastes another hydro.

 

[newbury]

Just so everyone knows we do have a loaner machine, we put it in our original contract that if something like this were to happen we would have a loaner. (This is not the first time something like this has happens to us, although not from Mahindra)

Our dealer has been a Mahindra dealer for less than a year. It's a small shop with only 2 service/everything guys and 2 mechanics. Our tractor was the first Mahindra they have split.

Mahindra has put our dealer in a very, very tight spot. They don't return calls to the dealer and they can't get a tracking number. The dealer support is horrible. I can hear it in the dealers voice every time I call, he sounds like he wants to stick his head under a rock.

The fact that the dealer has been handling Mahindra for "less than a year" and it's a 4 person shop may be important factors. It reads like the dealer does not have much "pull" with corporate and is the low man on the totem pole.

 

[varmint]

I'd bet that every one of us who has followed this story is glad it isn't us writing it! From all appearances, Mahindra has completely dropped the ball, and it hit the OP on his head. A new tractor shouldn't fail, but if it does, then it should get fixed, promptly. If they can't fix it in a timely manner, and give the owner some confidence that the problem is resolved, then a loaner should be quickly provided, or some other solution to make the buyer whole. When I make a major purchase, this is what I expect. A company that doesn't operate that way will probably not be patronized by most of us who know about this sort of customer non-service. This story is not only about a poor dealer, but poor support from Mahindra.

 

[JMER817]

:licking: Here we go...

The 2538 is more comparable to the JD 3039

 

[TomSeller]

Mahindra .... 5 year no BS power train warranty, they just have to work on their customer service department.

Do they give 5 years because it takes them 4 years to get replacement parts to the customer?