Just got the invoice from my cousin for 'fixing' my Dell 5000 laptop. $1356.25. Nice to be family isn't it? Took them 8 hours to reload and remove the offending update.
No more updates for me. I'll let them update it so when it screws up, they can deal with it and I won't have to shell out the funds again.
This is insane! It sounds like your cousin has ransomware on your computer, charging those rates to disable it. 8 hours to remove and reload, ok, but do they charge while it's sitting there doing it's thing and they work on 6 other systems?