Hoochy
Silver Member
- Joined
- Dec 19, 2015
- Messages
- 106
- Location
- Crystal River, Florida
- Tractor
- RK 55 SC, 1963 John Deere 1010RU, Branson 3510, 2x Ford 8n's
This is the second time I have contacted my local Rural King to order parts for my tractor and just like the first time, a month after the part was ordered, nobody had a clue of where it was or why it was not received, so the part had to be ordered again.
Last time was a valve for a 3rd rear hydraulic, no big deal can live without it until it shows up ( took over 6 weeks). This time was a wind sheild, ( cab tractor in Florida, with the humidity and rain, I certainly want it fixed ASAP.)
Part was ordered on 2 Oct. 2020, records show shipped on 10-2 and recieved at the store on 10-8-2020, but as of today, nobody knows where the part is. Just a repeat of the last order, seems like I have been getting the runaround again.
I reached out to the " ask a question " link on their website. I got a reply 3 days later but no follow up, just "looking into it and will let you know"....
THAT NEVER HAPPENED....he never followed up at all.
Ran into the manager at the store Monday 11-2, and asked....."Any word on my windshield?" Typical reply...."I AM WORKING ON IT"......WILL LET YOU KNOW...
TUESDAY 11-3 called on the phone and talked to same manager, "l ordered it last night but I have no shipping info or ETA, will let you know tomorrow....
Wednesday 11-4 call to see what is the ETA.... manager not in today........no call, no follow up....
Service and support after the sale will make or brake any business.....
Sorry to say, I do not recommend to anyone to buy a tractor at RK, Crystal River, Florida. No issues with the machine or the performance, but the support after the sale is just not there, at least at my local store.
I do highly recommend dealing with the RK in Spring Hill, Fl, Everything I ever needed was taken care of promptly, and they did follow up on calls and kept me updated of the order progress.
PS: If you have your tractor serviced at Crystal River, be sure to check the all the fluid levels before you leave, 2 quarts over filled in the engine oil is not
acceptable!
Last time was a valve for a 3rd rear hydraulic, no big deal can live without it until it shows up ( took over 6 weeks). This time was a wind sheild, ( cab tractor in Florida, with the humidity and rain, I certainly want it fixed ASAP.)
Part was ordered on 2 Oct. 2020, records show shipped on 10-2 and recieved at the store on 10-8-2020, but as of today, nobody knows where the part is. Just a repeat of the last order, seems like I have been getting the runaround again.
I reached out to the " ask a question " link on their website. I got a reply 3 days later but no follow up, just "looking into it and will let you know"....
THAT NEVER HAPPENED....he never followed up at all.
Ran into the manager at the store Monday 11-2, and asked....."Any word on my windshield?" Typical reply...."I AM WORKING ON IT"......WILL LET YOU KNOW...
TUESDAY 11-3 called on the phone and talked to same manager, "l ordered it last night but I have no shipping info or ETA, will let you know tomorrow....
Wednesday 11-4 call to see what is the ETA.... manager not in today........no call, no follow up....
Service and support after the sale will make or brake any business.....
Sorry to say, I do not recommend to anyone to buy a tractor at RK, Crystal River, Florida. No issues with the machine or the performance, but the support after the sale is just not there, at least at my local store.
I do highly recommend dealing with the RK in Spring Hill, Fl, Everything I ever needed was taken care of promptly, and they did follow up on calls and kept me updated of the order progress.
PS: If you have your tractor serviced at Crystal River, be sure to check the all the fluid levels before you leave, 2 quarts over filled in the engine oil is not
acceptable!