We bought a TV at Costco, less than a week after the return period ended, it started acting up. The picture would turn off, still had sound, just no picture. At first, we could get it to come back playing with the remote, then it turned into having to turn it off, wait, turn it on. I finally called costco concierge desk for help. They have a script they go through having you reset the TV, etc. None of it fixed the TV, but I got real good at adding the channels back, hiding the ones we don't watch, etc. They sent a repair man out, one of his first comments was, I better take some pictures, I have never worked on one like this before. He replaced some parts and got it back together. The problem was still there, they finally agreed to replace it. We got notice it was at shipping dock for pickup, called to arrange pickup, they said they had to have old TV before they could release new one. We took the old one in, signed the paperwork for new one and discovered big hole in box, but TV appeared okay. Took it home, set it up. When Costco guy called to see if it had been replaced yet, told him the story, he said the shipping company was supposed to come to our home and swap it out (they paid extra for white glove treatment)... It works, but likely not to buy that brand again.
It frustrates me when something as simple as a TV is unreliable and has issues. When I sit down in front of TV, it is one of two things, to watch news (like status of wildfires locally right now) or to entertain. Having to mess with the TV to get things to work is not either..
... and this TV mess happened to me when I was having my worst back pain and I was usually on ice packs or heating pad or just trying to find a position that did not hurt as bad.
